tag:blogger.com,1999:blog-25683796147184749622024-02-21T05:27:58.783-08:00ESRI Financial Services SIGSpecial Interest Group for financial service professionals, dealing with business geography challenges. Focuses on ArcGIS, Business Analyst (BA) & other ESRI software, but open to all.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.comBlogger71125tag:blogger.com,1999:blog-2568379614718474962.post-89093115683139295982015-06-02T15:21:00.000-07:002015-06-02T15:21:33.688-07:00Banking SIG Meets to Talk GIS at the 2015 Esri User Conference<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjn8gxn5Pmt5-CQtxh-CvzeLXZUL27VjBhyUwrjBMtiWBpvzhVVcrdDRKtPkEMgdAk_lW3dOeLq-XtJbmyRsPzP-vC9vc_KexZqn4HkNJQq96mW-96u5SSu-XxGQci9U8xixagUepTnfjCE/s1600/ersiuc2015.JPG" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjn8gxn5Pmt5-CQtxh-CvzeLXZUL27VjBhyUwrjBMtiWBpvzhVVcrdDRKtPkEMgdAk_lW3dOeLq-XtJbmyRsPzP-vC9vc_KexZqn4HkNJQq96mW-96u5SSu-XxGQci9U8xixagUepTnfjCE/s320/ersiuc2015.JPG" width="313" /></a></div>
This year's Banking and Financial Services Special Interest Group meeting at the annual Esri International User Conference will be held on Tuesday, July 21 from 11 until Noon, in the Hilton Bayfront Hotel.<br />
<br />
Attendees of the Business Summit and/or the UC are invited.<br />
<br />
Last year's session, hosted by Matt Perry & Lauri Young of Esri, was well-attended, dynamic and valuable and we are really looking forward to the 2015 event.<br />
<br />
The Hilton Bayfront is located adjacent to the far south end of the Convention Center. It is also accessible from the Gaslight District and Petco Park area via the pedestrian bridge.<br />
<br />
Esri has also announced the Saturday and Sunday lineups for the Business Summit. <br />
<h2>
<span style="font-weight: normal;">Saturday, July 18, 2015</span></h2>
1:00pm – 2:30pm <span class="Apple-tab-span" style="white-space: pre;"> </span>Welcome and Esri Presents Technical Safari<br />
2:30pm – 3:00pm <span class="Apple-tab-span" style="white-space: pre;"> </span>Break<br />
3:00pm – 4:00pm <span class="Apple-tab-span" style="white-space: pre;"> </span>Customer Perspective - Serve the People<br />
4:00pm – 4:30pm <span class="Apple-tab-span" style="white-space: pre;"> </span>Staying the Course<br />
4:30pm – 5:30pm <span class="Apple-tab-span" style="white-space: pre;"> </span>Cocktails and Networking<br />
5:30pm – 7:00pm <span class="Apple-tab-span" style="white-space: pre;"> </span>Formal Dinner<br />
<h2>
<span style="font-weight: normal;">Sunday, July 19, 2015</span></h2>
9:00am – 9:30am <span class="Apple-tab-span" style="white-space: pre;"> </span>Reflections from the Road: What's our Journey?<br />
9:30am – 10:30am <span class="Apple-tab-span" style="white-space: pre;"> </span>Leaders Empower Others<br />
10:30am – 11:00am <span class="Apple-tab-span" style="white-space: pre;"> </span>Break<br />
11:00am – 12:15pm <span class="Apple-tab-span" style="white-space: pre;"> </span>The Time of Investment<br />
12:15pm – 1:30pm <span class="Apple-tab-span" style="white-space: pre;"> </span>Hosted Lunch<br />
1:30pm – 3:00pm <span class="Apple-tab-span" style="white-space: pre;"> </span>Analytics as an Enabler<br />
3:00pm – 3:30pm <span class="Apple-tab-span" style="white-space: pre;"> </span>Break<br />
3:30pm – 5:00pm <span class="Apple-tab-span" style="white-space: pre;"> </span>Innovate on Location<br />
5:00pm – 8:30pm <span class="Apple-tab-span" style="white-space: pre;"> </span>Expo Reception<br />
<br />
And here are some Tuesday sessions that look particularly promising.<br />
<br />
Esri Business Analyst Suite, 8:30-9:45am, Room 05B<br />
Using ArcGIS Online Analysis Widgets, 10-10:30am, General Theater 1, Exhibit Hall A <br />
SIG Meeting, 11am-Noon, Hilton Bayfront<br />
Big Data and Analytics, 1:30-2:45pm, Room 10<br />
Spatial Data Mining - Cluster Analysis, 1:30-2:45pm, Room 05B<br />
ArcGIS Online, Sharing Your Content, 3:15-4:30pm, Ballroom 06A<br />
An Overview of Community Addresses, 5:30-6:15pm, ArcGIS Solutions Exhibit Hall B<br />
<br />
We'll see you there!<br />
<br />Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-41301375322119823302014-07-23T20:10:00.001-07:002014-07-23T20:18:28.897-07:00Esri 2014 Business Summit & User Conference Highlights<!--[if gte mso 9]><xml>
<o:OfficeDocumentSettings>
<o:AllowPNG/>
</o:OfficeDocumentSettings>
</xml><![endif]--><br />
<!--[if gte mso 9]><xml>
<w:WordDocument>
<w:View>Normal</w:View>
<w:Zoom>0</w:Zoom>
<w:TrackMoves/>
<w:TrackFormatting/>
<w:PunctuationKerning/>
<w:ValidateAgainstSchemas/>
<w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid>
<w:IgnoreMixedContent>false</w:IgnoreMixedContent>
<w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText>
<w:DoNotPromoteQF/>
<w:LidThemeOther>EN-US</w:LidThemeOther>
<w:LidThemeAsian>X-NONE</w:LidThemeAsian>
<w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript>
<w:Compatibility>
<w:BreakWrappedTables/>
<w:SnapToGridInCell/>
<w:WrapTextWithPunct/>
<w:UseAsianBreakRules/>
<w:DontGrowAutofit/>
<w:SplitPgBreakAndParaMark/>
<w:EnableOpenTypeKerning/>
<w:DontFlipMirrorIndents/>
<w:OverrideTableStyleHps/>
</w:Compatibility>
<m:mathPr>
<m:mathFont m:val="Cambria Math"/>
<m:brkBin m:val="before"/>
<m:brkBinSub m:val="--"/>
<m:smallFrac m:val="off"/>
<m:dispDef/>
<m:lMargin m:val="0"/>
<m:rMargin m:val="0"/>
<m:defJc m:val="centerGroup"/>
<m:wrapIndent m:val="1440"/>
<m:intLim m:val="subSup"/>
<m:naryLim m:val="undOvr"/>
</m:mathPr></w:WordDocument>
</xml><![endif]--><!--[if gte mso 9]><xml>
<w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="false"
DefSemiHidden="false" DefQFormat="false" DefPriority="99"
LatentStyleCount="371">
<w:LsdException Locked="false" Priority="0" QFormat="true" Name="Normal"/>
<w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 1"/>
<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 2"/>
<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 3"/>
<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 4"/>
<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 5"/>
<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 6"/>
<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 7"/>
<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 8"/>
<w:LsdException Locked="false" Priority="9" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="heading 9"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="index 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="index 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="index 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="index 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="index 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="index 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="index 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="index 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="index 9"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" Name="toc 1"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" Name="toc 2"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" Name="toc 3"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" Name="toc 4"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" Name="toc 5"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" Name="toc 6"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" Name="toc 7"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" Name="toc 8"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" Name="toc 9"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="footnote text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="annotation text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="header"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="footer"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="index heading"/>
<w:LsdException Locked="false" Priority="35" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="caption"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="table of figures"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="envelope address"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="envelope return"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="footnote reference"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="annotation reference"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="line number"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="page number"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="endnote reference"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="endnote text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="table of authorities"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="macro"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="toa heading"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Bullet 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Number 5"/>
<w:LsdException Locked="false" Priority="10" QFormat="true" Name="Title"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Closing"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Signature"/>
<w:LsdException Locked="false" Priority="1" SemiHidden="true"
UnhideWhenUsed="true" Name="Default Paragraph Font"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="List Continue 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Message Header"/>
<w:LsdException Locked="false" Priority="11" QFormat="true" Name="Subtitle"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Salutation"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Date"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Heading"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Block Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Hyperlink"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="FollowedHyperlink"/>
<w:LsdException Locked="false" Priority="22" QFormat="true" Name="Strong"/>
<w:LsdException Locked="false" Priority="20" QFormat="true" Name="Emphasis"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Document Map"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Plain Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="E-mail Signature"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Top of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Bottom of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal (Web)"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Acronym"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Address"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Cite"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Code"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Definition"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Keyboard"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Preformatted"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Sample"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Typewriter"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Variable"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal Table"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="annotation subject"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="No List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Contemporary"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Elegant"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Professional"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Balloon Text"/>
<w:LsdException Locked="false" Priority="39" Name="Table Grid"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Theme"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Placeholder Text"/>
<w:LsdException Locked="false" Priority="1" QFormat="true" Name="No Spacing"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading"/>
<w:LsdException Locked="false" Priority="61" Name="Light List"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 1"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 1"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 1"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 1"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 1"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Revision"/>
<w:LsdException Locked="false" Priority="34" QFormat="true"
Name="List Paragraph"/>
<w:LsdException Locked="false" Priority="29" QFormat="true" Name="Quote"/>
<w:LsdException Locked="false" Priority="30" QFormat="true"
Name="Intense Quote"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 1"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 1"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 1"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 1"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 1"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 1"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 1"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 2"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 2"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 2"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 2"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 2"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 2"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 2"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 2"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 2"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 2"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 2"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 3"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 3"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 3"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 3"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 3"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 3"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 3"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 3"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 3"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 3"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 3"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 3"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 3"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 4"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 4"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 4"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 4"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 4"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 4"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 4"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 4"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 4"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 4"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 4"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 4"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 4"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 4"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 5"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 5"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 5"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 5"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 5"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 5"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 5"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 5"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 5"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 5"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 5"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 5"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 5"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 5"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 6"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 6"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 6"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 6"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 6"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 6"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 6"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 6"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 6"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 6"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 6"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 6"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 6"/>
<w:LsdException Locked="false" Priority="19" QFormat="true"
Name="Subtle Emphasis"/>
<w:LsdException Locked="false" Priority="21" QFormat="true"
Name="Intense Emphasis"/>
<w:LsdException Locked="false" Priority="31" QFormat="true"
Name="Subtle Reference"/>
<w:LsdException Locked="false" Priority="32" QFormat="true"
Name="Intense Reference"/>
<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
UnhideWhenUsed="true" Name="Bibliography"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 3"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 4"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 4"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 4"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 4"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 5"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 5"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 5"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 5"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 5"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 6"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 6"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 6"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 6"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 6"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="46" Name="List Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="List Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="List Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 3"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 4"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 4"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 4"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 4"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 4"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 5"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 5"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 5"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 5"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 5"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 6"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 6"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 6"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 6"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 6"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 6"/>
</w:LatentStyles>
</xml><![endif]--><!--[if gte mso 10]>
<style>
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0in;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;}
</style>
<![endif]-->
<br />
<div class="MsoNormal">
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; text-align: left;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgJyIrOckDmfvGsXtBUjB49jjLoQNDsWoX0JbB_vCjzrn5IZ_ym5FuLXzQYUJUQJ1dxJFjYczvnsqtSkeP-Eqfc28NBJiuHtAaFPiJb0lm951rJQYhjzZy6copP3YqjzDlJPriLdkPdHMOY/s1600/simon.jpg" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgJyIrOckDmfvGsXtBUjB49jjLoQNDsWoX0JbB_vCjzrn5IZ_ym5FuLXzQYUJUQJ1dxJFjYczvnsqtSkeP-Eqfc28NBJiuHtAaFPiJb0lm951rJQYhjzZy6copP3YqjzDlJPriLdkPdHMOY/s1600/simon.jpg" height="237" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Simon Thompson opens the Sunday Business Summit</td></tr>
</tbody></table>
The 2014 Esri Business Summit and the annual User’s
Conference was one of the best ever.<span style="mso-spacerun: yes;"> </span>And
for Banking, it was truly a breakthrough year, with many of the top banks in
the U.S. and throughout the world in attendance.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Sunday, July 13
Business Summit Highlights</b></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Jon Voorhees, SVP of Retail
Distribution at Bank of America</b> - and an old RPM friend and Northridge colleague - gave one of the most informative,
entertaining, actionable, and data-centric presentations ever given at the
Summit (OK, so he's our pal, so what.).<span style="mso-spacerun: yes;"> </span>Jon leads the retail
distribution execution team at B of A, where he’s responsible for the execution
of all retail distribution programs impacting nearly 9,000 banking center and
ATM locations. <span style="mso-spacerun: yes;"> </span>Jon’s group consists of
about 100 users nationwide, predominantly working from home to help re-configure
branch network locations and sites.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjJi-eTnQR0D9Ld7bvqI82lTK9AlAu2uqMNTdTvk6ZZDLBxt2phd5c_-L2jjLG6g_UCNDKwDLWKPJrtFIm2J-rRgjC3p8YKX_SKWjrELG51JyE_KyNJROoUaCavNWvkse-8hiasznHmI3YX/s1600/jon1.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjJi-eTnQR0D9Ld7bvqI82lTK9AlAu2uqMNTdTvk6ZZDLBxt2phd5c_-L2jjLG6g_UCNDKwDLWKPJrtFIm2J-rRgjC3p8YKX_SKWjrELG51JyE_KyNJROoUaCavNWvkse-8hiasznHmI3YX/s1600/jon1.jpg" height="293" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Jon suggests what branches will become</td></tr>
</tbody></table>
Jon has been a leader in the effort to resize and transform
the Bank’s large distribution network, and what he had to say about where
branch banking is headed was transformative.<span style="mso-spacerun: yes;">
</span>Jon described – or rather, proscribed – that there will be “no single
format for the Bank of the Future”.<span style="mso-spacerun: yes;"> </span>Jon
defined several of the branch types that the Bank will be creating.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Flagship</b>.<span style="mso-spacerun: yes;"> </span>Each of the Bank’s Top 15 markets will have a
Flagship branch, a contemporary full service approach staffed with full time
specialists.</div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Enhanced Banking Centers.</b><span style="mso-spacerun: yes;"> </span>These branches will have 2 or more specialist
full-time, but will also feature and rely on a good deal of digitally delivered
content.</div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Standard Banking
Centers</b>.<span style="mso-spacerun: yes;"> </span>These are the traditional
branches, with specialist coverage defined by market needs and usage.</div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Express Centers</b>.<span style="mso-spacerun: yes;"> </span>The Express Centers will have no tellers –
transactions will be strictly automated, allowing the branch to concentrate on
sales and service, again fine-tuned to the market.</div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Remote ATMs and ATAs</b>.<span style="mso-spacerun: yes;"> </span>The Bank appears to be among the most
successful at placing off-premise machines, and adding ATM assist technology
that incorporates Teller-on-Demand, including the ability to be served
on-demand in Spanish.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Jon also discussed some of the innovations inside, like Teller
Assist – and the Bank’s successes with reconfiguring branches.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left; margin-right: 1em; text-align: left;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEirPv3PfkWrtlbxq8MtXuurseEz8HpNMzikMuhhO0U9YiSly3HPoYMTP5qDNlBan6R5ctRwTYHi_g_6BEAKKhzB_Z8xiB72lFQVhSSBOyumt4tCz9AHbGn2lwnmF5UmbgFBnGTrPUdiSOBZ/s1600/carlous.jpg" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEirPv3PfkWrtlbxq8MtXuurseEz8HpNMzikMuhhO0U9YiSly3HPoYMTP5qDNlBan6R5ctRwTYHi_g_6BEAKKhzB_Z8xiB72lFQVhSSBOyumt4tCz9AHbGn2lwnmF5UmbgFBnGTrPUdiSOBZ/s1600/carlous.jpg" height="293" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Carlous had great slides!</td></tr>
</tbody></table>
What does this have to do with GIS?<span style="mso-spacerun: yes;"> </span>Well, Jon’s colleague <b style="mso-bidi-font-weight: normal;">Carlous Brown, the Vice President for Distribution Market Planning at
Bank of America </b>for the Southeast and California, spoke to this quite eloquently
in the following presentation.<span style="mso-spacerun: yes;"> </span>Carlous’
talk, “Thinking Spatially at Bank of America”, further elaborated upon the
change in branches from “high volume to high value”.<span style="mso-spacerun: yes;"> </span>The future requires fewer physical locations,
but greatly enhanced, convenient access to specialists.<span style="mso-spacerun: yes;"> </span>Carlous described the inherent challenges and
the need for retrofitting, downsizing, relocation, etc. and the key role that
spatial analysis plays, as the bank moves towards a smaller physical footprint
(Jon mentioned a reduction to under 5,000 branches by year-end) and a hub and
spoke system that more efficiently distributes resources.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhdnxe5mexW9sSI5MIMMPVSAj4iKP_4yMD1J70BWeIlMiYDC5jKi5ioAyvVF0zIsnUnnLN3GDDC1IbkP1yJ9jdC3bKeHwdAwXp4kvbNGceExVaqy78yAw0Swxg2MjzIXNdEHr48kFVMzcCb/s1600/carlous2.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhdnxe5mexW9sSI5MIMMPVSAj4iKP_4yMD1J70BWeIlMiYDC5jKi5ioAyvVF0zIsnUnnLN3GDDC1IbkP1yJ9jdC3bKeHwdAwXp4kvbNGceExVaqy78yAw0Swxg2MjzIXNdEHr48kFVMzcCb/s1600/carlous2.jpg" height="290" width="400" /></a></div>
In fact, Carlous mentioned spatial analysis as a key
underpinning of most everything that the Bank is doing.<span style="mso-spacerun: yes;"> </span>As an underpinning to strategic distribution
planning, he described “Controllable” (where are our current and prospective
locations, where are we saturated, etc.) and “Non Controllable” factors
(demography, regulatory, etc.), and described in detail all of the key data
inputs to distribution strategy.</div>
<ul>
<li>Site-Specific, such as location, usage,
profitability</li>
<li>Demographics, block group stats on population,
growth, daytime population, income</li>
<li>Customer locations, stripped of personal
identifiers in the GIS</li>
<li>Regulatory – low and moderate income and
minority designated areas</li>
<li>Competition – location, deposits, open date</li>
<li>Retail – shopping center and key retailer
locations</li>
<li>Physical geography – streets, railroads, water
features, topography, etc.</li>
</ul>
<div class="MsoNormal">
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjDJZUeszXSsiafnZ1XFt8YTP5s-bfa-on2957wZ8Vij_cW17ewM9GWtZQw5JrDalNnDMceMvMerwpsvqi4fXv1GPI1Qnqa14AhZpyu8dVQbme7tP7fJsQRCJyoPS_nhKDz30oQm2jkNVL5/s1600/carlous3.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjDJZUeszXSsiafnZ1XFt8YTP5s-bfa-on2957wZ8Vij_cW17ewM9GWtZQw5JrDalNnDMceMvMerwpsvqi4fXv1GPI1Qnqa14AhZpyu8dVQbme7tP7fJsQRCJyoPS_nhKDz30oQm2jkNVL5/s1600/carlous3.jpg" height="300" width="400" /></a></div>
Carlous also described how seminal GIS has become to
virtually everything the Bank plans and does, supporting all of the following
processes:</div>
<ul>
<li>Market investment prioritization</li>
<li>Branch & remote ATM planning</li>
<li>Regulatory compliance</li>
<li>New branch forecasting</li>
<li>Customer spotting</li>
<li>Attrition-retention modeling</li>
<li>M&A analysis</li>
<li>Risk mitigation</li>
<li>Asset management</li>
<li>Logistics</li>
<li>Real estate appraisal</li>
<li><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"></span></span></span>Commercial RFP response</li>
<li>Investor relations</li>
</ul>
It’s easy to see why we thought this was one of the best of
all Summit presentations in the dozen or so years that the Summit has been
held.<span style="mso-spacerun: yes;"> </span>When online resources become
available from the Summit, we’ll pass all of the links along.<br />
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgBPQR3lHmGcrDWn60va6q1duahMCGVFlBgT8QjfOiUnjqp_lROKdCsKDg_Rr4-lqn2nwuO94D1TrbrTpetzFNetXRGwDTkQ3S6FQJIADbfj6-_CZlgCHAsuMHxNt8Cwgov-PsQgBANTpC3/s1600/uc2014.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgBPQR3lHmGcrDWn60va6q1duahMCGVFlBgT8QjfOiUnjqp_lROKdCsKDg_Rr4-lqn2nwuO94D1TrbrTpetzFNetXRGwDTkQ3S6FQJIADbfj6-_CZlgCHAsuMHxNt8Cwgov-PsQgBANTpC3/s1600/uc2014.jpg" height="240" width="320" /></a></div>
<b style="mso-bidi-font-weight: normal;">Monday, July 14 UC
Plenary Highlights</b></div>
<div class="MsoNormal">
<br />
Even before the Plenary began, RPM’s new <b style="mso-bidi-font-weight: normal;">Unbanked</b> map and dataset from the new Living Atlas of the World was
prominently featured as one of the slides on the giant central screen, one of 7
positioned for viewing by the some 16,000 folks in attendance.</div>
<div class="MsoNormal">
<br />
Esri has already made the Plenary videos available, and you
can find them all at</div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><a href="http://www.esri.com/events/user-conference/agenda/plenary">http://www.esri.com/events/user-conference/agenda/plenary</a></b></div>
<div class="MsoNormal">
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLT_hO7K26kj_am61Ybg3w7u3vt6WKH8P-jYVMftaRxcjhPatHXLTqYft8o3D-wTHfGZm0r6AEEE1pVtcxh_ZfCOGT9GsYEEovId1nlzMZFN7H9yuZF9Lfl37YjJPqRtKSmS_2QHXcuEgQ/s1600/unbanked.JPG" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLT_hO7K26kj_am61Ybg3w7u3vt6WKH8P-jYVMftaRxcjhPatHXLTqYft8o3D-wTHfGZm0r6AEEE1pVtcxh_ZfCOGT9GsYEEovId1nlzMZFN7H9yuZF9Lfl37YjJPqRtKSmS_2QHXcuEgQ/s1600/unbanked.JPG" height="292" width="640" /></a></div>
Here are just a couple of the major “Coming Attractions” that we
heard about on Monday.<br />
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">ArcGIS Pro.</b><span style="mso-spacerun: yes;"> </span>The brand-new, Excel-like ArcGIS Pro will ultimately
be the replacement for the ArcGIS Desktop.<span style="mso-spacerun: yes;">
</span>It’s 64 bit, and multithreaded, so it will be much faster, even when you
have other apps open (like Office).<span style="mso-spacerun: yes;"> </span>Pro
also features the ability to save multiple layouts of a single map, so there
will be no more proliferation of weighty project files when all you want is a
layout.<span style="mso-spacerun: yes;"> </span>Labeling is much easier, and
better exposed in the ribbon menu.<span style="mso-spacerun: yes;"> </span>There
is also much better management of the structure and format of tables.<span style="mso-spacerun: yes;"> </span>All in all, Pro is really what we’ve wanted
all along as business users.<span style="mso-spacerun: yes;"> </span>Something
that looks and works just like Excel.<br />
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">GeoPlanner.<span style="mso-spacerun: yes;"> </span></b>GeoPlanner is a new ArcGIS extension that
offers a slider-based, very easy-to-use approach to geodesign, providing tools
that support all the steps of land-based planning, featuring a complete
geo-enabled design workflow that is browser-based. We’re very excited at the
possibilities of geodesign in banking.<span style="mso-spacerun: yes;"> </span><br />
<br /></div>
<div class="MsoNormal">
For example, a bank could use GeoPlanner to implement strategy and designate which
of several types of “branches of the future” each of their current branches
will be, based on geodesign – basing the type of branch on its geographic
location, the site, and the land use and land characteristics.<span style="mso-spacerun: yes;"> </span>In other words, GeoPlanner allows us to
specify thresholds for business opportunity, savings v borrowing v transaction
business, key demographics, urbanicity, share of wallet etc. to define what
branch type will be carved from the former branch structures, dominated by the oversized
full service branches configured to do the business of the 20<sup>th</sup>, not
21<sup>st</sup> century.<br />
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;">Remembering Roger
Tomlinson<span style="mso-spacerun: yes;"> </span></b><br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhE5Zw9W61eAJ0Pl7B-67fTOTDWx33y8PvX33O82Y029LB44gIwZZ5qPAdf-A8PaZ5XK9pF7oULkESqMUoCXKUjrj_ciRU5NJkiWL9Bo0oDgB4Fb9GiIrIF7_nD0412w-kmFwj11MeAOhcq/s1600/roger.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhE5Zw9W61eAJ0Pl7B-67fTOTDWx33y8PvX33O82Y029LB44gIwZZ5qPAdf-A8PaZ5XK9pF7oULkESqMUoCXKUjrj_ciRU5NJkiWL9Bo0oDgB4Fb9GiIrIF7_nD0412w-kmFwj11MeAOhcq/s1600/roger.jpg" height="640" width="478" /></a></div>
<br />
Roger Tomlinson, an Officer of the Order of Canada, was the
father of GIS, and a mentor to many of us.<span style="mso-spacerun: yes;">
</span>Roger passed away in February, and was memorialized at the conclusion of
the Plenary and in a special memorial area at the UC.<span style="mso-spacerun: yes;"> </span><br />
<br />
Roger’s patience and encouragement of adults and kids alike who are brand new to GIS is legendary. It's an example for
us all, as we seek to make GIS more valuable for our companies and clients,
internal and ultimate employees, and customers, communities and neighborhoods.<br />
<br /></div>
<div class="MsoNormal">
The memorial featured this note of thanks to Roger, from a
person who herself is now a GIS leader.</div>
<div class="MsoNormal">
<br />
<i>“When we met Roger for the first time, he listened, he
encouraged, and he advised us, patiently guiding even a GIS beginner like
myself.” </i><br />
<i><br /></i></div>
<div class="MsoNormal">
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhGe4SinNGVjKxxONCfIRHQFKF2jJw_dBIKpCqhd9TPup3sDzBWILpZPg4Gxkhep5eQDTInTMrBPeZQSaZ-P-8wIZDXaLYUPTLeMRxb7WJvq9XfHjW12FEiuLIzjLVEytN80k2TfGxrhR7S/s1600/roger2.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhGe4SinNGVjKxxONCfIRHQFKF2jJw_dBIKpCqhd9TPup3sDzBWILpZPg4Gxkhep5eQDTInTMrBPeZQSaZ-P-8wIZDXaLYUPTLeMRxb7WJvq9XfHjW12FEiuLIzjLVEytN80k2TfGxrhR7S/s1600/roger2.jpg" height="476" width="640" /></a></div>
<br />
For me, Roger was a personal friend, who knew a little bit about and cared about me, and my family.<span style="mso-spacerun: yes;"> </span>He was one of the greatest men I ever knew, and would be even if he never made a single map. "If you must worry, worry about what you're giving back." Roger's impact on me, on Jack Dangermond and Esri, and upon the world can't even be estimated.</div>
<div class="MsoNormal">
<br />
<b style="mso-bidi-font-weight: normal;">Tuesday, July 15 UC and Business Summit Highlights</b></div>
<div class="MsoNormal">
The Summit concluded on Tuesday during the broader UC, marking the 4<sup>th</sup>
day of content relevant and/or dedicated to business geography.<span style="mso-spacerun: yes;"> </span><br />
<br />
Featured were a session from the Milken
Institute on Payday Lending, and another presentation from Carlous Brown about GIS and retail delivery and strategy. (I also should mention that among his credentials is a background in Earth Science, which is pretty cool for a corporate planner. Jon's original CSUN degree was in Economic Geography, that was prescient, too<ahem>).</ahem></div>
<div class="MsoNormal">
<br />
Later that afternoon, the first formal Esri banking SIG convened with 86 of us in
attendance, facilitated by Matt Perry and Lauri Young of Esri who did a great job of putting this together and presenting.<span style="mso-spacerun: yes;"> </span>Conducting a live,
smartphone-based interactive poll, Matt surfaced a series of questions about
the adoption process and usage of GIS technology in banking.<br />
<br /></div>
<div class="MsoNormal">
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgx3a84zGel9bNre2PzLGF2UeZcxt51vsgt-S04OXg22DlnMLvDNg5oO4ar7lJLvNmV6tjS3M_sFkPqlZgdLEo6hih7g-svSGgUvW-OHZD0n_kQebW__8-hCwXO6BJtypeAfb-OSnn8fOCn/s1600/matt.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgx3a84zGel9bNre2PzLGF2UeZcxt51vsgt-S04OXg22DlnMLvDNg5oO4ar7lJLvNmV6tjS3M_sFkPqlZgdLEo6hih7g-svSGgUvW-OHZD0n_kQebW__8-hCwXO6BJtypeAfb-OSnn8fOCn/s1600/matt.jpg" height="476" width="640" /></a></div>
Among the SIG highlights –</div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l2 level1 lfo3; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span>The opportunity to support a big-money, high
visibility, C-level decision with GIS and data science was what got several of
the major banks started with GIS. </div>
<ul>
<li>But, many of those who attended did not yet have
C-level exposure for their GIS investment.<span style="mso-spacerun: yes;">
</span>Typically, the CFO; the CMO; or the CAO are the ones pestering their CIO
to step up to GIS to solve that initial big money problem.</li>
<li>The typical GIS department of a large bank
features 5-6 GIS power users who may be extending and distributing their work
to as many as 100 distributed users, very typically using portal technology, for
reasons of security, to provide AGOL and BAO and private BAO lightweight
access.<span style="mso-spacerun: yes;"> </span></li>
<li>Currently, no one was delivering web maps via a
smartphone or mobile device, though some are planning this in as soon as 3
months.</li>
<li>When asked what kinds of data it would be most
valuable for GIS to bundle with banking solutions (photo above), FDIC or branch location and
deposit data; traffic data; retail and shopping center location data; and
consumer segmentation and financial services potential data were among the most
desired.<span style="mso-spacerun: yes;"> </span></li>
</ul>
<div class="MsoListParagraphCxSpLast" style="mso-list: l2 level1 lfo3; text-indent: -.25in;">
<span style="mso-spacerun: yes;"> </span><b style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 107%;"> Conclusion</span></b></div>
<div class="MsoNormal">
</div>
<div class="MsoNormal">
One of the most successful
Business Summits was empowered by the great efforts of Simon Thompson and the Esri
team, reflecting months of work and planning. <br />
<br />
We had a real breakthrough in the Banking SIG, which we hope will flower now among more banks and credit unions, along with what has largely been the
RPM, industry association, research and consulting communities.<br />
<br />
And the best road map, daunting as it may be, came from Bank of America. It was great fun to have senior planners from the Bank who are also geo-geeks. And, during the SIG meeting, to have multiple GIS staff from Wells Fargo, and J.P, Morgan Chase, and several others, all in the same room, discussing maps and GIS and how to become more helpful - visible, and valuable - to our companies.</div>
Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-77973451696650630732014-06-10T15:19:00.001-07:002014-06-10T15:19:27.715-07:00What's In Store<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhlniAclItjFsfhUk2THgNKysdBu8LNeIBPVV-CeqIq2erhsrkS5t2Jh8lr1yT6uIvp-Mx1Lq3pfL__QLPGqPL9uwEKwx9RxsOUGv8q21S3_ZLj3q0VHlZ5YUcQAbfbgiUxCJW0DUAApx_1/s1600/IRASTORE.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhlniAclItjFsfhUk2THgNKysdBu8LNeIBPVV-CeqIq2erhsrkS5t2Jh8lr1yT6uIvp-Mx1Lq3pfL__QLPGqPL9uwEKwx9RxsOUGv8q21S3_ZLj3q0VHlZ5YUcQAbfbgiUxCJW0DUAApx_1/s1600/IRASTORE.jpg" height="400" width="342" /></a></div>
Let's see, we're out of milk, we need pet food, and what are <i>we</i> doing for dinner? And, maybe it's time to roll that dumb CD into something with a little better yield.<br />
<br />
For banks and credit unions, In Store locations can be a good place to cut delivery costs but
still have a branch, an enhanced service level, and a place to build brand awareness. They can also help build
product awareness, and represent some perhaps unexpected demand and potential -
opportunities - for investment products, financial and retirement
planning services, and home lending. <br />
<br />
While we are not advising that banks begin doing investment
consultations next to the propane rentals, we are suggesting some
marketing in the market.<br />
<br />
<h3>
</h3>
<h3>
What's In Store? </h3>
When we began to examine what makes or breaks a branch co-located in a supermarket or store, we expected successful locations to find an attraction for customers who like and use branches - but also like and use alternative delivery, too.<br />
<br />
And, we also suspected that what helps make the very largest branches so very large is that they are
in dense big-city primary trade areas driven by the presence of significant daytime
population - yet are still largely residential. <br />
<br />
And, that the reason behind the big branches (and all big, successful retail stores) is underlying potential in surrounding neighborhoods within a short and acceptable drive. Here, we are talking about underlying investment and investment
savings demand and potential, and solid home lending balance potential, which characterize the customers of the largest In Store branches with $50
million or more in deposits. <br />
<br />
But, there are surprises. We did not necessarily expect to find just 3 of 65 Tapestry lifestyle
segments - and not the ones you'd think of, either - composing 50% of
the primary trade areas of the largest $100MM+ in-store branches. Or, that the success of a branch would be driven
by Renters, not Homeowners. <br />
<br />
So, lets take a look at <b>What's In Store</b>. Where are these branches? What are the characteristics of their underlying primary trade areas? What are the key success factors? And where are they going (literally and figuratively)?<br />
<br />
<h3>
<b>In-Store Branches</b> <b>Overview</b></h3>
<br />
As of March 2014, nearly 5,800 bank branches were located in a supermarket or department store, based on BranchInfo 2014, RPM's updated location database of every bank branch in the U.S., with more than 10 years of deposit, ownership and location history for each branch. <br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhKw_g_aS28mEsm4oReg8yPoWNfEkuzf9ax5T2dw28zPQLB72Zwhq9r9OMZSsRi2AT_mh56DQeH9Aad_OXP-69KnWuvxZo-3ejMOww8wH9jPywNIPYuMuK4AUpI3-Bwp4DaEu8Ru0fsgivu/s1600/instoreus.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhKw_g_aS28mEsm4oReg8yPoWNfEkuzf9ax5T2dw28zPQLB72Zwhq9r9OMZSsRi2AT_mh56DQeH9Aad_OXP-69KnWuvxZo-3ejMOww8wH9jPywNIPYuMuK4AUpI3-Bwp4DaEu8Ru0fsgivu/s1600/instoreus.jpg" height="491" width="640" /></a></div>
Such co-locations have become very popular in recent years for a good reason. They are convenient for consumers; they allow banks to augment and extend their networks at a lower cost than acquiring or building, and supporting, any other type of branch; and because there is a real or perceived synergy between the customer or member bases of the bank or CU, and of the merchant/store.<br />
<br />
However, in many cases, these in-store branches never really meet the expectations that financial institutions have for them. Despite their role in boosting overall brand recognition and presence,
they largely become a relatively-expensive additional channel for
transactions. They never really grow a deposit base; they don't really help generate loans, either. <br />
<br />
<b>Where Are The In-Store Branches Today? </b><br />
<br />
Of the 5.781 in-store branches as of March, about 22% or nearly 1,300 are either in Texas (651) or California (634). Additional states with about 250 or more in-store branches include Ohio, Illinois, New York, Arizona, and Pennsylvania. These 7 states represent about half (48%) of the 5,781 total. However, as indicated in the map above, the in-store placements tend to be in major metro areas - especially the northeastern seaboard cities from D.C. to Boston; Atlanta; Chicago, Cleveland and Indianapolis; and also Atlanta; K.C. and St. Louis; Dallas, Houston and San Antonio-Austin; Denver and Salt Lake; San Francisco and Los Angeles; and Seattle and Portland.<br />
<div class="separator" style="clear: both; text-align: left;">
<br /></div>
<div class="separator" style="clear: both; text-align: left;">
<b>Where Are The Largest In-Store Branches?</b></div>
<div class="separator" style="clear: both; text-align: left;">
<br /></div>
Generally, the largest in-store branches on average can be found in <a href="http://www.writing.upenn.edu/~afilreis/88/supermarket.html">A Supermarket in California</a> - not surprising, since you can already buy just about anything else that you might ever need there.<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjzByvEFDcoacUAIRyOhEkrLT0b51YrJCyUQ3FfRtYBzmYcpIOLzuKrfUl8McLpcP3H5SC-UpNTsBcZfprfQvmKueNNCm880-aVbOFvop3IfAOAUiUjmcF97iyozx3nAVQ7U3QtqrmQKJkt/s1600/instorebystatetable.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjzByvEFDcoacUAIRyOhEkrLT0b51YrJCyUQ3FfRtYBzmYcpIOLzuKrfUl8McLpcP3H5SC-UpNTsBcZfprfQvmKueNNCm880-aVbOFvop3IfAOAUiUjmcF97iyozx3nAVQ7U3QtqrmQKJkt/s1600/instorebystatetable.jpg" height="640" width="351" /></a>The average branch size for an in-store branch in the U.S. as of March 2014 is $15.7 million - far below the average branch size for all types for the nation (now about $71 million). But in California, it is twice that ($31.5MM) - <i>with nearly 20 billion dollars at in-store branches. </i>Texas follows, but at around only $7.2 billion. The remainder of the top 7 states have between $4 billion and $5.7 billion on deposit at co-locations.<br />
<br />
Looking further at average branch sizes, we get a glimpse of where in-store branches may be going - and the New Engand states are clearly among those places. The in-store branches in Connecticut are about as large as those in California, and recent growth is nothing short of astronomical - expect more. Massachusetts branches are also around $30MM, and all of the New England states are above the average branch size.<br />
<br />
On the flip side, 5 southern states bring up the rear - Mississippi, the Carolinas, West Virginia, and Tennessee have the smallest in-store branches.<b> </b><br />
<br />
<b>Where Are The Fastest-Growing In-Store Branches?</b><br />
<br />
Among the big states for in-store branches, Ohio, Illinois and
California have each more than doubled their average branch growth over the past 5
years, and Arizona and Pennsylvania have grown nearly as much - and
these will all remain among the dominant states, along with Texas, which
is also showing about 75% growth for the period.<br />
<br />
Washington, Colorado and Florida are states we have not yet mentioned, but each has an in-store deposit base between $1.5 and $2 billion, and has shown growth since the Great Recession. Growth in Washington over the past 5 years is nearly 250%, and in Colorado and Florida, approaching 200%.<br />
<br />
We also think that opportunities in New Jersey are already significant, and will follow the overall New England trend towards more, and larger deposit, co-locations.<br />
<br />
Now, let's specifically look just at where the branches over $50 million in deposits are. <br />
<br />
<b>Location of In Store Branches Over $50 Million</b><br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjp9s5HEwdHqGBVl5VDQ-2FV8x_PgvhY9OmL2GAPgVn_yczW7bMVNdogngBi-znNFw_5KnYaqh_bwVTlWnvNr3Xw95ikfPm1v0zox3ueNq1TWTo8Tq_trfZ3-Sn-3dfJNj_lNfG-rz4xZiV/s1600/In+store+50plus.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjp9s5HEwdHqGBVl5VDQ-2FV8x_PgvhY9OmL2GAPgVn_yczW7bMVNdogngBi-znNFw_5KnYaqh_bwVTlWnvNr3Xw95ikfPm1v0zox3ueNq1TWTo8Tq_trfZ3-Sn-3dfJNj_lNfG-rz4xZiV/s1600/In+store+50plus.jpg" height="494" width="640" /></a><br />
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: left;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg7o6PjvLVBoEp93Zr6lucwhHofmYT8XzqMSqcktfDajqliIXfDMu5mIL6BGeYK7fV_bU4c-LFsGGu7a0SLMH-_NqtcdanVjLt7qivtNi9cVMKaqz40d59fZHlZPvat-KkYnfPgfBArXpnb/s1600/50mmplusbystate.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg7o6PjvLVBoEp93Zr6lucwhHofmYT8XzqMSqcktfDajqliIXfDMu5mIL6BGeYK7fV_bU4c-LFsGGu7a0SLMH-_NqtcdanVjLt7qivtNi9cVMKaqz40d59fZHlZPvat-KkYnfPgfBArXpnb/s1600/50mmplusbystate.jpg" height="400" width="330" /></a>The map tells the tale - as it so often does. Of the total of 268 branches that are In Store and $50 million or more in deposits, <b>California</b> has by far the most in-store branches over $50 million (78), followed by <b>Texas</b> (39). The big New England states (<b>New York, Connecticut, Massachusetts</b>) have a total of 60 branches - including the largest average branch size among the top states (over $131 million) in New York (driven by the most successful In Store branch in the U.S. by far); and some astronomical growth in Connecticut as well, where the branches in this deposit class are 6 or 7 times as large than they were just 3 to 5 years ago. </div>
<div class="separator" style="clear: both; text-align: left;">
These top areas - California, Texas, and the big New England states - comprise about 2/3 of the $50MM+ class branches (177 of the total of 268 $50MM+ branches nationally or 66%).<b> </b></div>
<div class="separator" style="clear: both; text-align: left;">
<br /></div>
<div class="separator" style="clear: both; text-align: left;">
Also notable - <b>Florida</b> has 10 branches $50MM+ (as does <b>Ohio</b>), and like Connecticut is growing fast (with In Store balances over 3 times what they were in 2010). </div>
<br />
<b>Location of In Store Branches $100 Million or More</b><br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjYNQ5DptmhFdGPTEL2QF-dPo0f9RBLUWCLAhIvj8aR0aCa5QIeI1fGFna5w34in6bWX2NDOiSoVoJnkzKxUNbMMsSAIMcEjkm8J2a7uNh_Xd97EXjvmBWH6kxxVfb8eXIU_WAsFphkWhPs/s1600/In+store+100plus.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjYNQ5DptmhFdGPTEL2QF-dPo0f9RBLUWCLAhIvj8aR0aCa5QIeI1fGFna5w34in6bWX2NDOiSoVoJnkzKxUNbMMsSAIMcEjkm8J2a7uNh_Xd97EXjvmBWH6kxxVfb8eXIU_WAsFphkWhPs/s1600/In+store+100plus.jpg" height="492" width="640" /></a></div>
It's no surprise that only a very, very small number of In-Store branches nationally (37) have deposits of $100 million or more.<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgxazrHioZl_Ku2i-KaqfnGN66aY1F28CXlfZi6sfyhfKQPSGMZp_v58C7M4JMXRKqJQUX9RgMwur1KeQWA-Qp7bghej-u-kGf-4gmAXrNylj6sfYvJnGKjt3w6mCT6ZRBcdPVKp9N8cScb/s1600/In+store+100plustable.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgxazrHioZl_Ku2i-KaqfnGN66aY1F28CXlfZi6sfyhfKQPSGMZp_v58C7M4JMXRKqJQUX9RgMwur1KeQWA-Qp7bghej-u-kGf-4gmAXrNylj6sfYvJnGKjt3w6mCT6ZRBcdPVKp9N8cScb/s1600/In+store+100plustable.jpg" height="331" width="640" /></a>Ten of the 37 largest are in <b>California</b>, and 7 of the 10 are Wells Fargo branches, with 4 of those seven in the S.F. Bay Area.<br />
<br />
<b>Texas</b> now has 5 of these largest $100MM+ branches, and these branches have grown deposits like weeds, with deposits more than 6 times what they were just 5 years ago.<br />
<br />
The total for NY is bolstered by the truly mega-sized Amalgamated Bank branch on Union Square in Manhattan, a nearly 3/4 billion branch that represents about a third of that bank. It may also be an important reflection of what may be the ultimate success formula for an In Store branch, which we'll discuss below.<br />
<br />
Among the other states, Alabama pops up in this analysis for the first time, with some growth in these big branches; while those in Ohio and Illinois may be losing a bit of ground.<br />
<br />
Among other banks, US Bank and TD Bank each have 3 or 4 of these branches, and Chase has two (one on each coast), along with RBS Citizens (one of which is a Starbucks co-location) and Bank of the Ozarks (Texas).<br />
<br />
Now, let's take a look at the composition of the primary trade areas surrounding In Store branches, based on what most customers tell RPM is a reasonable and convenient drive to their primary bank - about 5 minutes and definitely less than 10 minutes.<br />
<br />
<h4>
Financial Services Demand and Potential Composition of In Store Trade Areas</h4>
<h4>
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg-p6cpg2xzP3g6xQ1RtvLvDvKovQsNaEHhEBhKwVbwAuykG0p7FfBxc4-LComeJSD89YEdBnqYHTEhW-bs9kVCpeb5hEyIKwRcEnOi8ECzA6zxEhVqy8Al9KbV2pagLR5aToSZte1GnoMT/s1600/mktbankinstore2.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg-p6cpg2xzP3g6xQ1RtvLvDvKovQsNaEHhEBhKwVbwAuykG0p7FfBxc4-LComeJSD89YEdBnqYHTEhW-bs9kVCpeb5hEyIKwRcEnOi8ECzA6zxEhVqy8Al9KbV2pagLR5aToSZte1GnoMT/s1600/mktbankinstore2.jpg" height="585" width="640" /></a></h4>
<br />
<b>All In-Store </b><br />
<br />
Overall demand across financial products (who needs and uses the product or service) tends to be slightly above average for All In-Store branches (U.S. average = 100). This is led by demand for IRA (110) which is about 10% over the national average.<br />
<br />
However, balance potential tends to be slightly below average for traditional products, and below average for stocks, bonds and mutual funds. The best potential is clearly for mortgage lending (114), about 14% above the national average.<br />
<br />
Delivery system usage is average or slightly above, and evenly balanced.<br />
<br />
<b>$50 Million+ Branches</b><br />
<br />
With the exception of CDs, <b>demand for investments and investment and retirement savings is well above average. </b><br />
<br />
We also begin to see <b>increased demand for auto loans and credit cards</b> among $50MM branch PTAs (primary trade areas). <br />
<br />
And while mortgage demand is below average, <b>mortgage balance potential is strong, some 75% above the national average.</b><br />
<br />
Potential for Checking, CDs and Savings balances is also a bit above average.<br />
<br />
As for delivery systems, reliance on ATM/debit (103) and particularly online Bill Pay (108) nominally exceed usage of branches (101). This apparently small difference is actually quite telling - because whenever alternative delivery scores exceed branch scores, it's noteworthy. It represents the <b>potential for even greater delivery cost savings for the co-locating bank or CU</b>.<br />
<br />
<b>$100 Million+ Branches</b><br />
<br />
Demand and potential for the mega branches are similar to the $50MM+ branches, with mortgage potential very strong indeed at over twice the national average. However, scores tend to be lower than among those branches $50MM+ - and when we investigate the characteristics of the trade areas (below), we'll have a good idea of why this is so.<br />
<br />
Delivery systems usage tends to track with the $50MM+ branches.<br />
<br />
<b>Selected Demographics by In Store Branch Size</b><br />
<br />
<div class="separator" style="clear: both; text-align: left;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFlU5AlshLjV3wLDwhfOS-cP5Z7cp0J68pl9OC_HcMQHyy-p-_4l2SzbEN0CKagqa9kmGir-Jcw2NFADp2O5Fj3yLepVe1Dk2r1Jveb6EFjwmJ7IVJ6X7K5VaO3HsIEJvVgfIEJ6uekhc3/s1600/instoreselect2.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFlU5AlshLjV3wLDwhfOS-cP5Z7cp0J68pl9OC_HcMQHyy-p-_4l2SzbEN0CKagqa9kmGir-Jcw2NFADp2O5Fj3yLepVe1Dk2r1Jveb6EFjwmJ7IVJ6X7K5VaO3HsIEJvVgfIEJ6uekhc3/s1600/instoreselect2.jpg" height="512" width="640" /></a> Renters more so than homeowners, more daytime population in largely residential areas, income and income growth, and the presence of Asian and Pacific Islander population are all characteristics of the largest In Store branches (those $50MM+ and $100MM+).</div>
<div class="separator" style="clear: both; text-align: left;">
<br /></div>
<div class="separator" style="clear: both; text-align: left;">
The Employee-Resident index compares the residential population living in the primary trade areas of these branches to the daytime population of employees working there. Here, this index shows that the largest branches - especially those $100MM or more - are located in residential areas that also have important daytime population. For All In-Store branches, the ratio is more than 2:1 residents to employees (index of 44); while for the largest branches, it is below that level, reaching about 1:3/4 (index of 73) among the largest branches. Another way of looking at this, is that daytime population for the mega branches in store (73) is 66% or two-thirds greater than for all in-store branches (44).<b> </b></div>
<div class="separator" style="clear: both; text-align: left;">
<br /></div>
<div class="separator" style="clear: both; text-align: left;">
<b>Lifestyles</b> </div>
<div class="separator" style="clear: both; text-align: left;">
<br /></div>
<div class="separator" style="clear: both; text-align: left;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhD5hCGtJlVAZKeRudCYKVrR2k2YAP4nQ8XVSaE_dOthzijHQeJQNBbnnLf-jlLkVmYXIujd2tagyJ3UZyqcd1m52IwOyCfB89IAddZxDRteq1iszdqHwidwW_qDRkWGDSRnD82PEPjjZT9/s1600/instoretap.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhD5hCGtJlVAZKeRudCYKVrR2k2YAP4nQ8XVSaE_dOthzijHQeJQNBbnnLf-jlLkVmYXIujd2tagyJ3UZyqcd1m52IwOyCfB89IAddZxDRteq1iszdqHwidwW_qDRkWGDSRnD82PEPjjZT9/s1600/instoretap.jpg" height="291" width="400" /></a>Using Esri's Tapestry lifestyle segmentation, we find that the lifestyle distribution within the PTAs of All In-Store branches pretty much resembles that of America as a whole, with the top 5 segments comprising only about 1 in 6 households (16.7%).</div>
<div class="separator" style="clear: both; text-align: left;">
The PTAs of the $50MM branches are much more homogeneous. The top 5 segments account for about 1 in 3 households in the $50MM+ category, and reflect metro city residence (see below) and the presence of lifestyle segments in Tapestry's Solo Acts Lifemode grouping of segments.</div>
<div class="separator" style="clear: both; text-align: left;">
<br /></div>
However, the PTAs of the mega branches are highly homogeneous, featuring just 3 segments - Laptops and Lattes, Urban Melting Pot, and Metro Renters - that comprise half the lifestyles in the PTAs of the largest $100MM+ branches.<br />
<br />
Now, let's complete the profile with a look at Urbanicity.<br />
<br />
<b>Urbanicity</b><br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgcYH5r90ZO5fFhyphenhyphen58GwaC8faVjv5bFSWx-mSGsN5OFIM9WjPxzGV17WXiJtJCcKkXGYq2ZK3xcKqGuAao7QF1cmu4OLsCTcxmsFJ2fOIINLktOPwf_yPEjUPzOrg9qGhqmyHoDEjsCyRXw/s1600/urbaninstore.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgcYH5r90ZO5fFhyphenhyphen58GwaC8faVjv5bFSWx-mSGsN5OFIM9WjPxzGV17WXiJtJCcKkXGYq2ZK3xcKqGuAao7QF1cmu4OLsCTcxmsFJ2fOIINLktOPwf_yPEjUPzOrg9qGhqmyHoDEjsCyRXw/s1600/urbaninstore.jpg" height="441" width="640" /></a></div>
<b>These locations tend to be in metros but not in the city center</b> - nearly half (49%) of All In Store branches are in Metro or Urban Outskirts locations, where the density of resident and, increasingly, daytime population translates into relatively large primary trade area markets. But, fewer than 1-in-4 are actually in the highest-density Principal Urban Centers. <br />
<br />
Among All In-Store branches, fewer than 3-in-10 are in a Suburban or Rural location, which may be a surprise to some who expected more suburban locations. For the $50MM+ branches, about 8-in-10 are in Principal Urban centers or Metro locations. And <b>for the largest branches, about 3 in 4 are in Principal Urban Centers.</b><br />
<br />
<b>Conclusion</b><br />
<br />
Our analysis of In Store branches reveals the impact of big-city location, underlying market potential, and key demographics on the deposit size of In Store branches. <br />
<br />
Better underlying retail demand and potential (especially for investments and mortgages) among the $50MM+ branches sets them apart from the largest $100MM+ locations. For these mega-branches, the size of branches is more driven by commercial potential in their largely Principal Urban Center locations - especially where these are gentrifying.<br />
<br />
That Amalgamated Bank on Union Square in Manhattan is probably the best single example of how to succeed with an In Store branch. There are lots of upscale renters with growing incomes (and also plenty of High Society lifestyles, too) immediately nearby, in Manhattan-type density, with strong workaday daytime population, great mass transit possibilities, and great, traffic-generating, high turnover retail that the bank benefits from. <br />
<h3>
</h3>
<!-- Blogger automated replacement: "https://images-blogger-opensocial.googleusercontent.com/gadgets/proxy?url=http%3A%2F%2F1.bp.blogspot.com%2F-fF7GmDE_IFQ%2FU2Fxjj9I7eI%2FAAAAAAAAAkk%2Ff1tShmdgFko%2Fs1600%2F50mmplusbystate.jpg&container=blogger&gadget=a&rewriteMime=image%2F*" with "https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg7o6PjvLVBoEp93Zr6lucwhHofmYT8XzqMSqcktfDajqliIXfDMu5mIL6BGeYK7fV_bU4c-LFsGGu7a0SLMH-_NqtcdanVjLt7qivtNi9cVMKaqz40d59fZHlZPvat-KkYnfPgfBArXpnb/s1600/50mmplusbystate.jpg" -->Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-21585280243072754982014-03-20T14:26:00.001-07:002014-03-20T14:26:24.922-07:00Payday<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgHLkvQmAQcUJsxnPIMkitto2jN1huO0yJGI0EYRNayz1EIDEG9LjEY-Ek4evU0OPlExOk2lC3BZRE5gETB_Swijuk1oJyULPpY-iIslcYjXLmUTfFrBeYsKSCBgDlGpRHapUTPBSxhLbLn/s1600/paydaylender.JPG" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgHLkvQmAQcUJsxnPIMkitto2jN1huO0yJGI0EYRNayz1EIDEG9LjEY-Ek4evU0OPlExOk2lC3BZRE5gETB_Swijuk1oJyULPpY-iIslcYjXLmUTfFrBeYsKSCBgDlGpRHapUTPBSxhLbLn/s1600/paydaylender.JPG" height="176" width="400" /></a></div>
<br />
Most bankers know Payday loans as very short term unsecured loans sometimes timed to match up with the borrower's paycheck issuance. However, many banking professionals do not think of payday lending as a potential source of fee income for financial institutions.<br />
<br />
When done right, with the right channel, at low cost - as at <a href="http://www.walmart.com/cp/Check-Cashing/632047" target="_blank">Walmart</a> - payday lending can add a contribution to profitability and customer value.<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg8GY2R9XeJcxyyATMIveIj6h-xPCpgH0rZ-nv3hcmYGa2L0FK9vu5MhpVocRA4uFCCcNUVvII-o145gfO5NSEqCjUFuGPGFgEvehj7DKHFOFky5YrjGfVvTHUNIYYa5Tq8FdwW93u2WQxh/s1600/300px-Candy-PayDay-Wrapper-Small.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg8GY2R9XeJcxyyATMIveIj6h-xPCpgH0rZ-nv3hcmYGa2L0FK9vu5MhpVocRA4uFCCcNUVvII-o145gfO5NSEqCjUFuGPGFgEvehj7DKHFOFky5YrjGfVvTHUNIYYa5Tq8FdwW93u2WQxh/s1600/300px-Candy-PayDay-Wrapper-Small.jpg" height="96" width="320" /></a><br />
<br />
But when it is done wrong by payday lenders, it is not very sweet.<br />
<br />
Although in the hands of some lenders payday lending can be predatory and test the limits of usury, when implemented ethically it can also present retail community banks with an important new opportunity.<br />
<br />
While charge-offs and losses have been reported as high as 20% on these
loans, and the small loan amounts incur the same processing costs as far
larger loans, there is still a gap between what payday lenders charge and what a Walmart charges that is large enough for a community bank to
drive a Brinks truck through. Does a $15 charge on a $100 14-day payday loan seem reasonable? <i>That represents an Annual Percentage Rate of nearly 400%, and drains low income communities. </i>In California, the legal APR is even higher, an amazing 459%. (For the statutes in your state or states, check the <a href="http://www.ncsl.org/research/financial-services-and-commerce/payday-lending-state-statutes.aspx" target="_blank">National Conference of State Legislatures</a>). <br />
<br />
Payday lending is legal and regulated in 37 states, but it is important to note that under the Dodd–Frank Act, the Consumer Financial Protection Bureau now has specific authority to regulate <b>all</b> payday lenders, regardless of size. Count on <a href="http://www.fdic.gov/regulations/resources/director/technical/fair-lending.html" target="_blank">Fair Lending Risk</a> attributable to payday lending to rise significantly this year.<br />
<br />
<div style="text-align: left;">
</div>
According to a study by the <a class="mw-redirect" href="http://en.wikipedia.org/wiki/Pew_Charitable_Trusts" title="Pew Charitable Trusts">Pew Charitable Trusts</a>, most payday loan borrowers are white, female, and are 25 to 44 years
old. However, after controlling for other characteristics, Pew reports
five groups that have higher odds of having used a payday loan: <br />
<ul>
<li>Those
without a four-year college degree.</li>
<li>Home renters.</li>
<li>African Americans.</li>
<li>Those earning below $40,000 annually.</li>
<li>Those who are separated or
divorced.</li>
</ul>
In another study by the Division of Research of the
Federal Reserve System and the Financial Services Research Program at the
George Washington University School of Business, 18% of payday borrowers had an income below $25,000, 41% earned between $25,000 and $50,000, and 39%
reported incomes of $50,000 or more.<br />
<br />
But most definitively, the Federal Reserve Board uses the <a href="http://www.federalreserve.gov/econresdata/scf/scfindex.htm" target="_blank">Survey of Consumer Finances</a> to define who is using payday lending services. The FRB began collecting data on who uses payday loans in 2007, and <a href="http://www.federalreserve.gov/pubs/bulletin/2009/pdf/scf09.pdf">examined it in the FRB Bulletin in 2009</a>.<br />
<br />
We now have several sets of data to evaluate. As is the case with many financial services, age and income tell the basic tale. The age of borrower is one primary determinant, with usage of payday loans clearly highest among those Under 35, while the usage by those 65+ is, essentially, zero.<br />
<br />
Similarly, the lower-income cohorts dominate usage, while the top cohorts are absent. Net worth is also a tell, to use the poker term, with the percentage of families with median or above net worth who use payday loans essentially zero as well.<br />
<br />
RPM uses raw FRB data from the SCF to develop demand and potential surfaces for the U.S. (for a bit of alphabet soup) using an array of these and other select demographic and geodemographic variables. The resulting Payday Lending Demand and Potential is included in the RPM MarketBank: Delivery Systems package (which also includes debit card and branch usage surfaces, among others).<br />
<br />
<b>Using ArcGIS Online to Determine Payday Lending Potential</b><br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgHLkvQmAQcUJsxnPIMkitto2jN1huO0yJGI0EYRNayz1EIDEG9LjEY-Ek4evU0OPlExOk2lC3BZRE5gETB_Swijuk1oJyULPpY-iIslcYjXLmUTfFrBeYsKSCBgDlGpRHapUTPBSxhLbLn/s1600/paydaylender.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgHLkvQmAQcUJsxnPIMkitto2jN1huO0yJGI0EYRNayz1EIDEG9LjEY-Ek4evU0OPlExOk2lC3BZRE5gETB_Swijuk1oJyULPpY-iIslcYjXLmUTfFrBeYsKSCBgDlGpRHapUTPBSxhLbLn/s1600/paydaylender.JPG" height="282" width="640" /></a></div>
<br />
Using the new Delivery module of RPM MarketBank, and ArcGIS Online, RPM has created an interactive demand surface for Payday Lending for the U.S.<b> </b>(above). Here is how we did it, how we added branch locations, and applied this ArcGIS Online solution to show a sample client bank how to enter and serve an under-banked market and profitably undercut the payday lenders.<br />
<br />
<b>Creating the Map</b><br />
<br />
For this example, we will assume that a banking client is interested in exploring a potentially<b> </b>under-banked neighborhood in Seattle called North Park. The objective of this example is to better understand the potential demand for payday lending in North Park.<br />
<br />
To explore this example, log on to your ArcGIS Online account, go to My Content, and click "Create Map".<b> </b><br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjn-X4UVnWstnWwAFeUA-V-ITM5qC5t06F5FR_dz1CYlChc2dd_EUgAA1V5DbeSX4HHHWUYI4G9LhcAH1nu11O38R5LCjbWx_HKtaTYGI7-DTg6bH3gYTiAfzzCe2i7C-IiGmFyGHgX53Mv/s1600/createmap.JPG" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjn-X4UVnWstnWwAFeUA-V-ITM5qC5t06F5FR_dz1CYlChc2dd_EUgAA1V5DbeSX4HHHWUYI4G9LhcAH1nu11O38R5LCjbWx_HKtaTYGI7-DTg6bH3gYTiAfzzCe2i7C-IiGmFyGHgX53Mv/s1600/createmap.JPG" height="121" width="640" /></a></div>
<br />
<br />
<br />
<br />
<br />
<br />
<br />
This might not look like much to a lot of people, but I've been waiting for push-button mapping for a long, long time.<br />
<br />
The client's question is about Seattle, WA - so we'll enter Seattle in the search bar, and navigate right to a Seattle base map of my choice, including imagery. And again, quite frankly, what ArcGIS Online is able to do, as easily as it it does it, is not something that I ever anticipated.<br />
<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgYZBKVc1M0_iK_m3bQWTFGnxqhvPDyjF-ydAK19jLozepLqKFejPuU_VKx9xrfYRg3KSkya6LyhtGolsOMsLqPfcaX4qMJGSyiuNbXSSS3h60idrK-50uYYayLeHfEGVZB5vdodwr5KlZn/s1600/seattle.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgYZBKVc1M0_iK_m3bQWTFGnxqhvPDyjF-ydAK19jLozepLqKFejPuU_VKx9xrfYRg3KSkya6LyhtGolsOMsLqPfcaX4qMJGSyiuNbXSSS3h60idrK-50uYYayLeHfEGVZB5vdodwr5KlZn/s1600/seattle.JPG" height="33" width="640" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEie9NG65sklKi9fMgv2eNojanGbVU54TyHwX8FnqpGMO09E3V-18o465u3iTxV2GKhDDkaKRcbtGPImpRC1Hdkc2ubqv2t4sZUiAS46HpU4sQutDPBP9qETC5Il-5v8gSsrC_63itT0qh3t/s1600/basemap.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEie9NG65sklKi9fMgv2eNojanGbVU54TyHwX8FnqpGMO09E3V-18o465u3iTxV2GKhDDkaKRcbtGPImpRC1Hdkc2ubqv2t4sZUiAS46HpU4sQutDPBP9qETC5Il-5v8gSsrC_63itT0qh3t/s1600/basemap.jpg" height="300" width="640" /></a></div>
<br />
<br />
The client is interested in an under-banked neighborhood in Seattle called North Park, and has a spreadsheet of branches already in the general area. This spreadsheet is based on RPM BranchInfo 2014, which contains national competitor branch location data and over 10 years of history for approximately 95,000 bank branches. But you could use any list of addresses saved as a comma-delimited file (.CSV) in Excel.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgqJ7wUivK5s8swaLb_981HdrkB6KyTqFbwKykLrI3XJbMG5eTY8lRDYyTCESC7oqMyr-OXgM8DlA_XyOnZlhb11Gp2t_kkpUmNnwfValRqYjpgo0M8GXoPL7bETZ31MdeUHmBAZrejQcGr/s1600/northpark.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgqJ7wUivK5s8swaLb_981HdrkB6KyTqFbwKykLrI3XJbMG5eTY8lRDYyTCESC7oqMyr-OXgM8DlA_XyOnZlhb11Gp2t_kkpUmNnwfValRqYjpgo0M8GXoPL7bETZ31MdeUHmBAZrejQcGr/s1600/northpark.JPG" height="198" width="640" /></a></div>
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj3pGhQNUAxP3s5csr-ijrbHohZauDGTqkRy22Axs6JFn17jiQPuH8cokcmUA_PJoavAyIv95IjQ4Jzz0mmWlGdIdguQ6FTwd6ySFZnLA_ovt1caca6LwH_kzlXeecAaFNmwrCrAadVeoOs/s1600/addcsv.JPG" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj3pGhQNUAxP3s5csr-ijrbHohZauDGTqkRy22Axs6JFn17jiQPuH8cokcmUA_PJoavAyIv95IjQ4Jzz0mmWlGdIdguQ6FTwd6ySFZnLA_ovt1caca6LwH_kzlXeecAaFNmwrCrAadVeoOs/s1600/addcsv.JPG" height="196" width="400" /></a></div>
And, just drag the Excel address list from its folder in Windows...<br />
<br />
drop it on the map,<br />
<br />
tell ArcGIS Online which columns have the address information...<br />
<br />
<br />
<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEig2oHlrY-sMgB-QdjCcb9zvDDXSQM0I_K_HoWCV5gABnks0G6a5WXOFxmOV_MfYP914vwsky83YWfW6c_EBPVpSxt65nPTwQRfaGIldHSu7_g1kcHbFo_WXNjv1lbiXSpZaFKmn-1ZlFzc/s1600/northparkbranchmap.JPG" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEig2oHlrY-sMgB-QdjCcb9zvDDXSQM0I_K_HoWCV5gABnks0G6a5WXOFxmOV_MfYP914vwsky83YWfW6c_EBPVpSxt65nPTwQRfaGIldHSu7_g1kcHbFo_WXNjv1lbiXSpZaFKmn-1ZlFzc/s1600/northparkbranchmap.JPG" height="257" width="640" /></a><br />
Once added, ArcGIS online will automatically draw the branches on a street map. Didn't see this one coming, either. The map symbols are a little hard to see, though. And since we're using BranchInfo, we'll also take the opportunity to visualize them based upon their 5-year deposit growth histories. <br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgjJJBTMlitHy4CwhORlNf8SfTEMeyQxQ49HfQRepU6QUIOCCiHRx0UmhLIP414tfW90AVG-w13IaaWAkp5tyggmnP4UvH2oKOw7e24UKIXAQ8cgit5EP5uYmuIKP73IRWCZon1zYfdQNRF/s1600/growth.JPG" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgjJJBTMlitHy4CwhORlNf8SfTEMeyQxQ49HfQRepU6QUIOCCiHRx0UmhLIP414tfW90AVG-w13IaaWAkp5tyggmnP4UvH2oKOw7e24UKIXAQ8cgit5EP5uYmuIKP73IRWCZon1zYfdQNRF/s1600/growth.JPG" height="320" width="224" /></a>So, let's do that, by clicking on the down arrow for the North Park branches, and using Change Symbols to portray them by 5 year growth (GROWTH5YR). This way, the fastest growing branches will appear the largest on the map. The result is the map below, that shows that there are a number of branches surrounding, but not in, North Park.<br />
<br />
A little street-pattern analysis of the resulting map (below) shows that the branches growing the fastest over the past 5 years are predominantly in one corridor.<br />
<br />
This corridor connects the branch cluster in the lower left along Hofman Rd NW, becoming NW 105th St., which then becomes N. Northgate Way and finally NE Northgate Way on the other side of I-5, where the other cluster of branches is.<br />
<div class="separator" style="clear: both; text-align: left;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEibcRUd8H2eP3cgtH9yLTPKeN8m5Nch6HUgDo_2pzpymTXdsco7Qjg4StQN8tLq-5oRQMXyJYmzRlHd2U1WQrQY9UmfuogDCguJWeCmqPxwRTD1tppDNp2UVLcBG4RzmgEHU6VWfslb8Pj4/s1600/northparkbranchmap2.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEibcRUd8H2eP3cgtH9yLTPKeN8m5Nch6HUgDo_2pzpymTXdsco7Qjg4StQN8tLq-5oRQMXyJYmzRlHd2U1WQrQY9UmfuogDCguJWeCmqPxwRTD1tppDNp2UVLcBG4RzmgEHU6VWfslb8Pj4/s1600/northparkbranchmap2.JPG" height="298" width="640" /></a> </div>
Now, we are ready to bring in the Payday Lending demand from MarketBank. Since the client is interested in other Fair Lending aspects of branch placement for payday lending, we are using the RPM Lendfair dataset, which is already a hosted feature service on ArcGIS Online and contains the Payday data from MarketBank.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEghv7Hrxdkef_W9WSZoIGRHu-vZ25DN_IXEu0CtxkULWDXHp8ypDRsztyVd2_Q-jO5DK9AcBQsTz62MVeOXdRNeCATyP5JK6nyaj_U473y_-QKevKwx7bnIRy9oBwz910s9s6xE1OholoRQ/s1600/lendfair3.JPG" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEghv7Hrxdkef_W9WSZoIGRHu-vZ25DN_IXEu0CtxkULWDXHp8ypDRsztyVd2_Q-jO5DK9AcBQsTz62MVeOXdRNeCATyP5JK6nyaj_U473y_-QKevKwx7bnIRy9oBwz910s9s6xE1OholoRQ/s1600/lendfair3.JPG" height="248" width="320" /></a></div>
We simply use Add and Search for Layers to add Lendfair from My Organization (but soon, everyone will be able to access a basic version of RPM Lendfair).<br />
<br />
Then, in a process similar to what we did with the branches above, we use Change Symbol on the Lendfair layer to select and map the Payday Lending Demand.<br />
<br />
The numeric Payday scores are indexes, with a value of 100 being equal to the U.S. average. The darkest red areas (scored 129-207 in the map legend) represent Census block groups from 29% to 107% more likely than average to have used a Payday loan in the last year.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhK4Cqz_8hc0vrwz_ER3byp43UNGtxhFC886MUot7YNK9zA8zLdvMZto9J8y5kF0QHKoDCHOPkhqbB7t0ahyphenhyphen5UVzqZJLnx9xtfJslqoZq0VIYXpX4sLbZhucNmCh5z5rExYQXyR526OTtPD/s1600/paydaymap3.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhK4Cqz_8hc0vrwz_ER3byp43UNGtxhFC886MUot7YNK9zA8zLdvMZto9J8y5kF0QHKoDCHOPkhqbB7t0ahyphenhyphen5UVzqZJLnx9xtfJslqoZq0VIYXpX4sLbZhucNmCh5z5rExYQXyR526OTtPD/s1600/paydaymap3.JPG" height="304" width="640" /></a></div>
We now know the general location that will be ideal for an entry into the North Park neighborhood. It is in an area of high demand, in the key banking corridor, between the two clusters. This is highlighted in the map above.<br />
<br />
Now, we have a very good, quantitative idea of location. Next, we will see where the payday lenders are, and bring ArcGIS Online with us when we hunt for sites - <br />
<br />
Which we'll be covering in a near-future blog post.<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-87074488346398378422014-01-31T21:18:00.003-08:002014-02-12T13:30:19.540-08:00Computer... Please Reach the Unbanked<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhKsmQfpon4P81BQ_uK1E2u5NK51EF1lBeqiJs1gzDqLCv9opkwKgd4w4J3jodKYX3Fegj_vgOFT10tO3brkF6CrIAhLgQ4n2UcrYmzfRBtKHqwu6kAoTxNk4t9XDEfM0XLGhlsQcA6qzJb/s1600/hotspots5.JPG" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhKsmQfpon4P81BQ_uK1E2u5NK51EF1lBeqiJs1gzDqLCv9opkwKgd4w4J3jodKYX3Fegj_vgOFT10tO3brkF6CrIAhLgQ4n2UcrYmzfRBtKHqwu6kAoTxNk4t9XDEfM0XLGhlsQcA6qzJb/s1600/hotspots5.JPG" height="170" width="400" /></a></div>
Sophisticated, powerful spatial analysis tasks are made easy now with <b><a href="http://www.esri.com/software/arcgis/arcgisonline" target="_blank">ArcGIS Online</a></b>. In this article we will explore, on a step-by-step basis, an example of how ArcGIS Online can be used to solve a real-world problem in the financial services industry.<br />
<br /><br />
For this example, we will produce geospatial data and analysis to answer the question of how and where to best extend financial services to "unbanked" individuals who do not really use financial services from banks, thrifts, and credit unions. Our objective is to provide a hopefully entertaining example of how to extend the first tier financial system to a community of currently unbanked individuals.<br />
<div>
<br /></div>
Here, given a set of weighted features, we will use a data visualization technique based upon the thematic mapping of significant
hot spots and cold spots, which are determined using the <a href="http://resources.arcgis.com/en/help/main/10.1/index.html#//005p00000010000000" target="_blank">Getis-Ord Gi</a> statistic. Once produced, the analysis can be shared with colleagues on a rich online map -- <i>With no prior knowledge required.</i><br />
<br />
The attributes we will use for this example include Checking penetration data from RPM MarketBank for the blockgroups in Los Angeles County, California -- uploaded from a desktop environment. But you can do the same with any data and any regional geography that you wish to develop this analysis for, and the data can reside anywhere on your network, on the Web, or on ArcGIS Online.<br />
<br />
<b>Preparing the Data</b><br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj7OQJJu_QN0qE8sXN2xtFuq7y5j5TbfR8Jf01vZgYI8ExppG9GHUKc2Narid9kI4FDj3jcR_8cigJp5Sw3X0ZWkR10RCytaGeG_60mfkI3-pAonW0wEorHTKbGcxzamHXZk8cLnZyud22-/s1600/upload.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj7OQJJu_QN0qE8sXN2xtFuq7y5j5TbfR8Jf01vZgYI8ExppG9GHUKc2Narid9kI4FDj3jcR_8cigJp5Sw3X0ZWkR10RCytaGeG_60mfkI3-pAonW0wEorHTKbGcxzamHXZk8cLnZyud22-/s1600/upload.jpg" height="139" width="320" /></a></div>
From My Output Data in Windows Explorer, or wherever you store your files, we're going to select and highlight all the components comprising the shapefile. Here, our MarketBank data for L.A. County. <br />
<br />
Then, we right-click and Send the selected files to a Compressed (zipped) folder. We use <a href="http://7-zip.org/" target="_blank">7-ZIP</a> software to do this, which you can <a href="http://7-zip.org/" target="_blank">download from the official site</a>.<br />
<br />
<b>Uploading the Data</b><br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjVAMElrzqZHZEgFF1xmJ8XfK07cg-mGBgKn3eYR-Y_GzDyW7in8JTD__Hg-rD-0aa-6p4t8gKlVleJ0WVuQKXZLsNCZ-XnpfwMBbEuCLI6DzvKEsjpncJPsjMUr73unoHbS46tJkH33sKo/s1600/signin.JPG" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjVAMElrzqZHZEgFF1xmJ8XfK07cg-mGBgKn3eYR-Y_GzDyW7in8JTD__Hg-rD-0aa-6p4t8gKlVleJ0WVuQKXZLsNCZ-XnpfwMBbEuCLI6DzvKEsjpncJPsjMUr73unoHbS46tJkH33sKo/s1600/signin.JPG" height="136" width="320" /></a></div>
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhmiLPJ0DmWe_enD-_EQOPTRdwsMaMp9du9piNVlgNvPt1ZWVaHDlaKybP8xL1yTnFP7sRY1lmgwjB-1CWTBXXPh0rW4VZeOmCqcf8F7mWzGaaT71h2vM8DlhjA5tABCWhoFpc-jrWAQfDX/s1600/additem.JPG" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhmiLPJ0DmWe_enD-_EQOPTRdwsMaMp9du9piNVlgNvPt1ZWVaHDlaKybP8xL1yTnFP7sRY1lmgwjB-1CWTBXXPh0rW4VZeOmCqcf8F7mWzGaaT71h2vM8DlhjA5tABCWhoFpc-jrWAQfDX/s1600/additem.JPG" height="140" width="320" /></a>Log on to ArcGIS Online.<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
Go to <b>My Content</b>, select or create a Folder to store this analysis (here, RPM Consulting, LLC), and click <b>Add Item</b>.<br />
<br />
<br />
<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
</div>
<b> </b><br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgrkQAt0LzUlYMt65oMRJzxPBokM29s7UBLzxZnI8YlkDFl50wuyaQrDmD3_fmWv2AglRkmS4DxodBmzW9-Jbt4WpMxwkxn95SI0C8kN_NUxFl2QFcfcB1JSD8W1DavhSnYwn_vPOSP5oTz/s1600/additem3.JPG" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgrkQAt0LzUlYMt65oMRJzxPBokM29s7UBLzxZnI8YlkDFl50wuyaQrDmD3_fmWv2AglRkmS4DxodBmzW9-Jbt4WpMxwkxn95SI0C8kN_NUxFl2QFcfcB1JSD8W1DavhSnYwn_vPOSP5oTz/s1600/additem3.JPG" height="240" width="320" /></a>In<b> Add Item, </b>from On my computer, Browse for the compressed ZIP file created with 7 Zip.<br />
<br />
Select Shapefile as the Contents, and since we are uploading more than 1,000 features, we will have Esri securely host this for us as a <b>Feature Service</b>. Give the item a Title, and Tags so it can be found in searches, and Add the Item.<br />
<br />
<b> </b><br />
<b> </b><br />
<b> ArcGIS Online </b>will turn L.A. MarketBank into a hosted Feature Service.<br />
<br />
<b>Portraying and Analyzing the Map </b><br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi3l1dVlKLMuEw8xMBH8C8dX2cjIw5TTctQkxChCUuV7zhhBkxA7malmy7N7WxX3H9BBY6O2fusD_CtUZ4c0izyFhwjfi1_Fp2zLGZfgx5KkRMkUomMvnL-sBtuDCN98-UV981NF2g8cvIG/s1600/features.JPG" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi3l1dVlKLMuEw8xMBH8C8dX2cjIw5TTctQkxChCUuV7zhhBkxA7malmy7N7WxX3H9BBY6O2fusD_CtUZ4c0izyFhwjfi1_Fp2zLGZfgx5KkRMkUomMvnL-sBtuDCN98-UV981NF2g8cvIG/s1600/features.JPG" height="260" width="400" /></a></div>
<br />
Now, we can easily open it into any of a series of great basemaps that Esri provides free to subscribers.<br />
<br />
Click Open, and Add to New Map.<br />
<br />
We can also share the map with editing control, so our colleagues can not only view it and query it, but can collaborate.<br />
<br />
Here is the new map. You will probably find that you will need to zoom in with the + sign a bit until the layer completely draws, because so many detailed features are involved (Census block groups or sub-neighborhood geography).<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOEhUpXY-DVgMKTEPHHlSMGgTCQeRt0gmpgL4GQuD49JqIaxG-9mYPToPHT4klziaVZJ4RonF3l4dD-BmZBheXaV0SdoBtiG7F3RJBut7OcgcpTL5pOnmEY8rkfZH_lL2_dbRcWv30CVxc/s1600/feature+map.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOEhUpXY-DVgMKTEPHHlSMGgTCQeRt0gmpgL4GQuD49JqIaxG-9mYPToPHT4klziaVZJ4RonF3l4dD-BmZBheXaV0SdoBtiG7F3RJBut7OcgcpTL5pOnmEY8rkfZH_lL2_dbRcWv30CVxc/s1600/feature+map.jpg" height="294" width="640" /> </a></div>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgWESvQly9okf_RklpjUADhXM__oszQFxYcXGV41ZpE0_q2-qAx7LaGJhVt4IKCYzWiuGpc6oRo_WXegJh690apTmhkdfgJCFl71Esiwtj-fZtLhjaZ9AWniDeBHeSu4P1G6tKw4Z6Dm4cS/s1600/hotspots1.JPG" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgWESvQly9okf_RklpjUADhXM__oszQFxYcXGV41ZpE0_q2-qAx7LaGJhVt4IKCYzWiuGpc6oRo_WXegJh690apTmhkdfgJCFl71Esiwtj-fZtLhjaZ9AWniDeBHeSu4P1G6tKw4Z6Dm4cS/s1600/hotspots1.JPG" height="320" width="251" /></a><br />
We can now do many things to portray this map.<br />
<br />
We can set the <b>Transparency</b>, so that the basemap shows through better.<br />
<br />
We can change <b>Basemaps </b>(from the Top menu), including Imagery.<br />
<br />
We can <b>Configure the Pop Up</b>, what will be visible when you click on a feature to get its attributes.<br />
<br />
We can <b>Change Symbols</b> to make a thematic map, and add infographics to it.<br />
<br />
But for now, we are going to <b>Perform Analysis</b>. In later posts, we'll discuss Summarize Data, Find Locations, Data Enrichment, Proximity Analysis and Data Management.<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjbjrDaRatGZMMV6AmfTv3GCtSG7ZMeEKO4sy3NtmtlK2G8sRTVvY8q3jEDredhAXWk8Sux0jOEsAt-44jrbS8BQSSg2X1zvH8kTyCsB9WN0sgM9EEBtAz5XuPhVJRdehW_8jtHvaWelCSs/s1600/hotspots2.JPG" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjbjrDaRatGZMMV6AmfTv3GCtSG7ZMeEKO4sy3NtmtlK2G8sRTVvY8q3jEDredhAXWk8Sux0jOEsAt-44jrbS8BQSSg2X1zvH8kTyCsB9WN0sgM9EEBtAz5XuPhVJRdehW_8jtHvaWelCSs/s1600/hotspots2.JPG" height="320" width="306" /></a></div>
<br />
<br />
<br />
<br />
<br />
<br />
<br />
But for this analysis, we'll choose <b>Analyze Patterns</b>, and <b>Find Hot Spots</b>.<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjNrSh7zgwQzp3Fa-tQA-DUulEfZvp_WwydrSzsh9Y82z84F0oUx2yVEftQ1SgoikwYeai2RcLqaXEaYsWokGwgAtBV4yzBMNq3PyYlcPueIkgiUCYWOQ9BVGUJhzbp78Bz_y0rULQK2jqX/s1600/hotspots3.JPG" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjNrSh7zgwQzp3Fa-tQA-DUulEfZvp_WwydrSzsh9Y82z84F0oUx2yVEftQ1SgoikwYeai2RcLqaXEaYsWokGwgAtBV4yzBMNq3PyYlcPueIkgiUCYWOQ9BVGUJhzbp78Bz_y0rULQK2jqX/s1600/hotspots3.JPG" height="320" width="292" /></a><br />
Our <b>Analysis field</b> will be Checking Penetration.<br />
<br />
The <b>Layer name</b> for the analysis will be Hot Spots Checking Penetration.<br />
<br />
We're <b>Saving the result in</b> the RPM Consulting, LLC folder.<br />
<br />
And, we're choosing to <b>Use the current map extent </b>that we zoomed into earlier.<br />
.<br />
Then, click <b>Run Analysis</b>.<br />
<br />
<br />
<br />
<br />
And here is the map, with the Streets basemap.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg66H4Ao5rChHs-Rg-TxJNIx1Lq0_CGecDs9X5OHU0v8pwwbbN_fGMBJeZs_-ifOkGbSoLS7_ndr80mJ_Thyphenhyphen2bDFCDgnRadfFRVbDAkcAKFEBHFzmg4jpNWzdGNX_yUukgx7Q7NiZAsF9Eo/s1600/finalmap.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg66H4Ao5rChHs-Rg-TxJNIx1Lq0_CGecDs9X5OHU0v8pwwbbN_fGMBJeZs_-ifOkGbSoLS7_ndr80mJ_Thyphenhyphen2bDFCDgnRadfFRVbDAkcAKFEBHFzmg4jpNWzdGNX_yUukgx7Q7NiZAsF9Eo/s1600/finalmap.jpg" height="282" width="640" /></a></div>
<b>Interpreting the Hot Spot Analysis</b><br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgM9lBHW6wYMtvOqfh8oMg4uuBU4t7coQgy-hUEZbuiJD1EI_hfCHi516M9dEPhHG5Pp_Sh59ZAW06D1h_wkZXPO5QbchfkOcK5ioSea0pZ4e3K8h9BOJOlQg8HuIvwstsmwdAqCY_HePrK/s1600/bins.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgM9lBHW6wYMtvOqfh8oMg4uuBU4t7coQgy-hUEZbuiJD1EI_hfCHi516M9dEPhHG5Pp_Sh59ZAW06D1h_wkZXPO5QbchfkOcK5ioSea0pZ4e3K8h9BOJOlQg8HuIvwstsmwdAqCY_HePrK/s1600/bins.jpg" height="251" width="320" /></a><br />
Here is how to interpret the hotspots.<br />
<br />
There are 7 <b>"Bins"</b>, ranging from the very cold (-3) to the very hot (3). Each feature is assigned to one of these bins. Cold areas have relatively low Checking penetration, and hot areas relatively high usage of Checking from a bank. The Confidence Levels refer to how sure we are that a spot is hot or cold. Typically, we are looking for differences at a minimum of a 90% level of confidence (a 90% chance that the observed value is hot or cold).<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgdOE5bg-rsvPgJ4DnGhtYJVLS9Dt0pzjXxu5wd9iB_SWTlTxx43YAzcbhKO0cTGZ1JfPNpzp4Ad-49hoIXnC0607j-TFfxIVWDMnlj1uanKoJsycKx7YDUZMMgOYXtP9mr408EVlLJv1PH/s1600/gizscore.JPG" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgdOE5bg-rsvPgJ4DnGhtYJVLS9Dt0pzjXxu5wd9iB_SWTlTxx43YAzcbhKO0cTGZ1JfPNpzp4Ad-49hoIXnC0607j-TFfxIVWDMnlj1uanKoJsycKx7YDUZMMgOYXtP9mr408EVlLJv1PH/s1600/gizscore.JPG" /></a><br />
And, when you click on the feature, you will also get a <b>Z score, called GiZScore</b>, that tells you the <b>Intensity</b> - how hot is hot, and how cold is cold. Really cold or hot areas areas may have Z scores in the double digits, and these are called <i>Outliers</i>.<br />
<br />
<br />
<br />
<br />
<b>Hot Spots on ArcGIS Desktop </b><br />
<br />
A Sidebar: Power users can bring this to the desktop GIS, integrate it,
and analyze it with ArcGIS Toolbox. In fact, this complete tool in
Toolbox provides parameters and output for Getis Ord Gi that are more
robust and worth learning later.<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjPtpXqjrwtsaoIx9nZ44SMMc4Y2aB5klSLojWqGUOPgfVJwFtzBBHhuvDRpJKHCrg-TX9Wz-fDKd8U1xt9sRKP8miPzuLjYORXzU1vHft0etnlkXSoD1KmhoTp_nsf88tHHss8iX-zyg7a/s1600/toollbox.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjPtpXqjrwtsaoIx9nZ44SMMc4Y2aB5klSLojWqGUOPgfVJwFtzBBHhuvDRpJKHCrg-TX9Wz-fDKd8U1xt9sRKP8miPzuLjYORXzU1vHft0etnlkXSoD1KmhoTp_nsf88tHHss8iX-zyg7a/s1600/toollbox.jpg" height="320" width="158" /></a><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj0jZ5GXuOzVD3ENAfn7Q1OyJFM6URFELkx1nX4Q2V8TNe4RrOpZRLKhLSMbuJP-2cEK6I8QJsn0oSLDiiXct-9Q2DuSgDyFlo5o2a19CTaKCORzfHrFWMBoHAE8dTEp5uA0WziRRSAUvDb/s1600/toolbox2.JPG" height="356" width="400" /><br />
<br />
Any questions? You know where to find us. And now, for our particular application, which you have just seen us prepare the data for.<br />
<br />
<b>Computer... Please Reach the Unbanked </b><br />
<br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left; text-align: left;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgNIvCnS5vjkh3TwBYMxBJijuKD0C-2AxlCzEpDs7tnS6jzJgJ39aPYt0gfepDZasr5VVWBmoygEH3CMgBSAeKCtuQa4wvaZ9XwlmcgV1LESS6jRFJB6ftRLSVipil4dt-lv0z6AbuNtJC7/s1600/scotty.JPG" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgNIvCnS5vjkh3TwBYMxBJijuKD0C-2AxlCzEpDs7tnS6jzJgJ39aPYt0gfepDZasr5VVWBmoygEH3CMgBSAeKCtuQa4wvaZ9XwlmcgV1LESS6jRFJB6ftRLSVipil4dt-lv0z6AbuNtJC7/s1600/scotty.JPG" height="200" width="159" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Chief Engineer</td><td class="tr-caption" style="text-align: center;"><br /></td></tr>
</tbody></table>
We asked <a href="http://www.esri.com/software/arcgis/arcgisonline" target="_blank">ArcGIS Online</a> to show us where the unbanked people are in Los Angeles, which is the first step in trying to reach them.<br />
<br />
So, <i>We Gave It</i> MarketBank Checking Demand data - the market penetration of the Checking service by Census Block Group for L.A. And the Chief Engineer said, "Computer... Please Reach the Unbanked."<br />
<br />
And, <i>It Gave Us</i> this really cool Demand Surface for Checking (with BranchInfo branch locations and performance), based on the easiest, most accessible <a href="http://resources.arcgis.com/en/help/main/10.1/index.html#//005p00000010000000" target="_blank">Getis-Ord-Gi</a> analysis ever. <br />
<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEieFLMYbfDOVGZ3yJx3NSbyzIZal6rwMc_RuV_bgKqvhstVk1gN2NQPqGlbd4oQxQ34q2xKa7t-zShizr6EDdI3r2huGxyLKtEyJzOOWu4v9wKATfm4wpnyQfeTia_JyRN0X69HrUFTlqYG/s1600/hotspots5.JPG" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEieFLMYbfDOVGZ3yJx3NSbyzIZal6rwMc_RuV_bgKqvhstVk1gN2NQPqGlbd4oQxQ34q2xKa7t-zShizr6EDdI3r2huGxyLKtEyJzOOWu4v9wKATfm4wpnyQfeTia_JyRN0X69HrUFTlqYG/s1600/hotspots5.JPG" height="272" width="640" /></a></div>
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhwGxSPb4QWSSfR92Y2dCv-vIJhD9b-PBekt_6GnP8LElQoyCJltFRGssHOlpe6y6ss7nZki9f1BLNr3DIhkzyIifO15Eb65hOlcFrAvgU25Sp9UrNH5Gf_2ZzXJ7NDipaQAwkpsHSQrgsl/s1600/mapinfo2.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhwGxSPb4QWSSfR92Y2dCv-vIJhD9b-PBekt_6GnP8LElQoyCJltFRGssHOlpe6y6ss7nZki9f1BLNr3DIhkzyIifO15Eb65hOlcFrAvgU25Sp9UrNH5Gf_2ZzXJ7NDipaQAwkpsHSQrgsl/s1600/mapinfo2.jpg" height="150" width="320" /></a></div>
Even MapInfo and Nielsen users can do this, simply by preparing your MarketBank or Nielsen data on Checking for upload to ArcGIS Online through the... yes, <a href="http://en.wikipedia.org/wiki/Universal_translator" target="_blank">Universal Translator</a> in MapInfo.<br />
<br />
But then, you may find yourself in need of an upgrade - rather, an update, and a Communications Officer.<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhG_7HW6_etq6oNE1OuCmz5QHECygXeTWjtCOP5PBD9_bza_ulx57rGJQveybY8eZtkILcOkbQcE2WM8PKohThJrfkgbHSSkKZl5E9BFPDMpObpWv6jlWWENOOTe5t3BN_TrUM882e6WznZ/s1600/ut.JPG" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhG_7HW6_etq6oNE1OuCmz5QHECygXeTWjtCOP5PBD9_bza_ulx57rGJQveybY8eZtkILcOkbQcE2WM8PKohThJrfkgbHSSkKZl5E9BFPDMpObpWv6jlWWENOOTe5t3BN_TrUM882e6WznZ/s1600/ut.JPG" height="318" width="320" /></a><br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLvHbkUyIikSZi0gUwqZMpOogc872JKvrj3cehiY1o7BCvJYv2fFBRd6txOQmnXpVs_RYKvIccWefkdtm_l95BHAAvcY9C_zrizzVAWtsf8kfj05NyYv9k9SAs5XRHA_SH7MzOr6s3q1iI/s1600/HoshiSato.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLvHbkUyIikSZi0gUwqZMpOogc872JKvrj3cehiY1o7BCvJYv2fFBRd6txOQmnXpVs_RYKvIccWefkdtm_l95BHAAvcY9C_zrizzVAWtsf8kfj05NyYv9k9SAs5XRHA_SH7MzOr6s3q1iI/s1600/HoshiSato.jpg" height="200" width="160" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Communications Officer</td></tr>
</tbody></table>
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
Users of other online mapping products, like PolicyMap? Great product, but Sorry to have
to tell you this, you have a database mapper, not a GIS.<br />
<br />
Anyway, here's where we took this, step-by-step, what we did with the result, and why. And then, you can do it too. But first, a little story.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiMKUrjQF1ebMYt7m84EToM_yaA9j3iD8_Q8CZjMNDvVL-0iIITitmUe3SRN1BBtxP0Xvec6Le-Ejbx1Y_psCnROBTs0ZGtK72_g2kq2uQBIeNlj4CFM6MNQKB8rfYO8bk4t0tjM6Z1wr-t/s1600/berlitz.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiMKUrjQF1ebMYt7m84EToM_yaA9j3iD8_Q8CZjMNDvVL-0iIITitmUe3SRN1BBtxP0Xvec6Le-Ejbx1Y_psCnROBTs0ZGtK72_g2kq2uQBIeNlj4CFM6MNQKB8rfYO8bk4t0tjM6Z1wr-t/s1600/berlitz.jpg" height="200" width="200" /></a></div>
When I first joined First Interstate Bancorp in 1983 as a primary research analyst and product developer, the first person I met was Neal Skowbo. Neal headed syndicated research for all of our affiliates and franchisees, and had formerly been the Director of Research for the Financial Institutions Marketing Association for many years. He would later be the Research Director at gargantuan Western International Media. <br />
<br />
And the first question I asked Neal was, <i>if you had to tell me one thing about where we're going, what would it be?</i><br />
<br />
Neal opened his briefcase, and it was filled with Berlitz "Learn Spanish" tapes. "It's going to be very important for banks to reach people who speak Spanish at home."<br />
<br />
<b>Hotspotting Hotspots </b><br />
<br />
Now, let's fast forward to 2014. The Latino population has grown just as Neal said it would, and here in Los Angeles, we are clearly about to become a majority Latino city. The <a href="http://quickfacts.census.gov/qfd/states/06/06037.html" target="_blank">Census Bureau reports</a> that for 2012, L.A. County is over 48% Latino. ESRI 2013 estimates report nearly 49%, reaching 50% by 2018 which is probably a conservative estimate considering undocumented and/or uncounted persons.<br />
<br />
Yet, RPM's MarketBank shows that there are large proportions of the
Latino community who remain unbanked - without basic Checking accounts -
and are fodder for check cashers, predatory payday lenders, and worse.<br />
<br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhs9PkioEzrbV-EnJkucSsW_NUwnd6U_g54nD9ZOTgE_HqTvcglZSxiuPmNv6Y6xK5dU7rJbIkS3cRfu7pZ1WL_uQ9broKoflEPyIAzOVthKz-Mb1RWwspVakiYaLbxzCUCluDIxhG9q_ad/s1600/magidmobilestudy.JPG" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhs9PkioEzrbV-EnJkucSsW_NUwnd6U_g54nD9ZOTgE_HqTvcglZSxiuPmNv6Y6xK5dU7rJbIkS3cRfu7pZ1WL_uQ9broKoflEPyIAzOVthKz-Mb1RWwspVakiYaLbxzCUCluDIxhG9q_ad/s1600/magidmobilestudy.JPG" height="323" width="640" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">October 2013 Mobile Study, Frank N.Magid Associates</td></tr>
</tbody></table>
<br />
<br />
Here's where it gets VERY interesting for ANY bank. <i>Latinos are more likely than average to own and use the payment system of the future - the smartphone. </i> And among newly landed and recent immigrants, usage of smartphones easily exceeds usage of a Checking account. A recent Magid Study (infographic above) found that an amazing 87% of Latino respondents owned a smartphone, and in many neighborhoods the penetration of smartphones now exceeds that of Checking accounts.<br />
<br />
Many Latinos who are unbanked are also Low or Moderate Income, or live in Distressed
areas - where costs are absolutely prohibitive and it is difficult to place a full service branch, a
storefront, or even a capable ATM. It is the McDonalds v. Subway
analogy. Subway has a small footprint, generally one person in the
front and one in the back, without a lot of specialized equipment. A
McDonalds, like a bank branch, is far more expensive, more equipment,
more furnishings, more maintenance, and more people. So, how can a Bank
act more like Subway, and be able to place branches in marginal areas?<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjtpnFhyWaVUpVWzh-SHUWX_gEmCjVW0g2xyvZICwgzq0Vx2uAD70VCRfnRJcVItJe5R6MddUUbSx_SHSIrtrMrfKQ7XbR06eZcopl89EgWFj1XJr2nSj5bmsm7YYC8yqJH-aiaLu3vxsYz/s1600/220px-John-schnatter.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjtpnFhyWaVUpVWzh-SHUWX_gEmCjVW0g2xyvZICwgzq0Vx2uAD70VCRfnRJcVItJe5R6MddUUbSx_SHSIrtrMrfKQ7XbR06eZcopl89EgWFj1XJr2nSj5bmsm7YYC8yqJH-aiaLu3vxsYz/s1600/220px-John-schnatter.jpg" /></a></div>
Well, maybe we don't even want to be Subway. Maybe we want to extend the Papa John's idea, the Domino's idea - and make the phone, the branch. So guess what you need?<br />
<br />
<b>LOCATION ANALYTICS.</b> Or, for those of you who need to quickly explain this to your grandma (or your CEO) on the elevator ride, <a href="http://www.thrall.us/" target="_blank"><b>BUSINESS GEOGRAPHY</b></a>.<br />
<br />
It is in these formerly marginal neighborhoods where RPM suggests <b>providing access to the first tier financial system to unbanked individuals primarily, or even exclusively through their smartphones.</b> And, to facilitate this, place free wi-fi for the community in existing branch, and also retail and public locations. As with hotel or city wi-fi, the customer accesses the Web via the bank's Host Page.<br />
<br />
What do you think will happen to Payday and Predatory lenders, when the people they prey upon start depositing checks in banks on their smartphones (and start to direct deposit), to accounts whose cost of delivery becomes infinitesimal, and start getting their cash with a debit card at an ATM or POS?<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEieFLMYbfDOVGZ3yJx3NSbyzIZal6rwMc_RuV_bgKqvhstVk1gN2NQPqGlbd4oQxQ34q2xKa7t-zShizr6EDdI3r2huGxyLKtEyJzOOWu4v9wKATfm4wpnyQfeTia_JyRN0X69HrUFTlqYG/s1600/hotspots5.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEieFLMYbfDOVGZ3yJx3NSbyzIZal6rwMc_RuV_bgKqvhstVk1gN2NQPqGlbd4oQxQ34q2xKa7t-zShizr6EDdI3r2huGxyLKtEyJzOOWu4v9wKATfm4wpnyQfeTia_JyRN0X69HrUFTlqYG/s1600/hotspots5.JPG" height="272" width="640" /></a></div>
<br />
Here is the hotspot map with RPM BranchInfo branch locations plotted on it. It clearly shows us the cold areas where there are also relatively few bank branches - prime underbanked communities.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgoMHTuI91kaWayM5IFG9bdNRJsfrjS4Ne9xOQZw9umEGAC0-DypxjqIZVOr-TqpQLJn64MjBxpHnvl3MZ5OQi0_ajBgj0I6d414O6QHCghl81M0n6ZbBkfwnHrhJ1noMQXGx-bz45_L4du/s1600/hotspots7.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgoMHTuI91kaWayM5IFG9bdNRJsfrjS4Ne9xOQZw9umEGAC0-DypxjqIZVOr-TqpQLJn64MjBxpHnvl3MZ5OQi0_ajBgj0I6d414O6QHCghl81M0n6ZbBkfwnHrhJ1noMQXGx-bz45_L4du/s1600/hotspots7.JPG" height="292" width="640" /></a></div>
<br />
It's East L.A. and <a href="http://en.wikipedia.org/wiki/City_of_Bell_scandal" target="_blank">the Bell area, the latter of which experienced some amazing levels of embezzlement by its recently convicted officials</a>. So this is no surprise.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLmaM6YvdmJdbZCsQfkHMwm-BpZPxp0T65JnXzs7vHGy_a1MH2S-7ismpSd8whPbFx7B1bmr58PsFBH2imJG5UGATiiubdBCGgZ65BLcg257cCRENt4l5ux_n7ooXRK4Vwz6hUgf3qje2w/s1600/hotspots6.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLmaM6YvdmJdbZCsQfkHMwm-BpZPxp0T65JnXzs7vHGy_a1MH2S-7ismpSd8whPbFx7B1bmr58PsFBH2imJG5UGATiiubdBCGgZ65BLcg257cCRENt4l5ux_n7ooXRK4Vwz6hUgf3qje2w/s1600/hotspots6.JPG" height="296" width="640" /></a></div>
<br />
Next, we took a look at Latino population concentration in this area - visually, right off the map - and selected two areas where <i>bank-sponsored public wi-fi</i> is now under consideration.<br />
<br />
As <a href="http://www.stephenfurst.com/" target="_blank">Flounder </a>said best - "Boy is this great!". <br />
<br />
So, the <a href="http://youtu.be/Rig3tgyYiAM?t=32s" target="_blank">Blog is Back</a>, by popular demand. We'll be seeing you at the <a href="http://www.esri.com/events/user-conference/registration" target="_blank">User Conference</a>.
And we look forward to what should be a very interesting year,
bolstered by the amazing new GIS environment and spatial toolset known
as <a href="http://arcgis.com/" target="_blank">ArcGIS Online</a>.<br />
<br />
<i>Elio Spinello of RPM disavows all 1960s and 1970s references in this article.</i> <br />
<br />
<br />
<br />
<br />Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-70250980789525446092012-03-21T15:23:00.001-07:002012-03-21T15:25:29.125-07:00Riding On The Metro<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjibgR0wi6MsVIl-uEhbCQ4WdE44FKH_hyHkcV-DNz940nKBScm1VsM1wglFBPyVez3B6_c-uxUqc0u5x17-7ltbRiXb8t-QqyMEtmS5yBNqjxSMGVQCDpqT1EbGiUwti2tbhDp_mMs0xc/s1600/w8.JPG" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="212" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjibgR0wi6MsVIl-uEhbCQ4WdE44FKH_hyHkcV-DNz940nKBScm1VsM1wglFBPyVez3B6_c-uxUqc0u5x17-7ltbRiXb8t-QqyMEtmS5yBNqjxSMGVQCDpqT1EbGiUwti2tbhDp_mMs0xc/s320/w8.JPG" width="320" /></a></div>The Consumer Preview of Windows 8 has been out for a few weeks now, and you really should <a href="http://windows.microsoft.com/en-GB/windows-8/consumer-preview">download it yourself and check it out</a>. Don't let it overwrite your Windows 7 or earlier, though, because you will end up having to buy Windows 8 whether you like it or not.<br />
<br />
But. The bottom line remains, this is a touchscreen and tablet release with the desktop bolted underneath, and while novices and Apple users and mobile users and those who love clean design will love it, business and Windows users probably won't. Because while it does let you get at things you really need more quickly via Metro tiles, it does not offer much to the traditional desktop user, and the removal of the Start button is going to throw some people for a loop - and there is no way to hack it back, as there was with the Developer Preview. And since it works differently whether you are using touch (it's all about edge gestures) or mouse (it's all about corners), this might prove confusing to some folks, almost like using a schized-out OS. <br />
<br />
On the plus side, those who saw the Developer Preview from last September's BUILD conference will find the horrible green background gone, and apps here that are much more polished and closer to prime time (if such a metaphor even holds any more, especially for this audience!) and, for those of us who love keyboard shortcuts, those are there - <a href="http://www.zdnet.com/blog/bott/windows-8-consumer-preview-a-fresh-start-for-microsoft/4540?pg=2">Ed Bott points out</a> a few of the most useful, of which I find these most key (pun).<br />
<br />
Windows key + comma Peek at the Windows desktop<br />
Windows key + Q Search Apps<br />
Windows key + F Search Files<br />
<br />
Should you be riding on the Metro? Or are you a smitten desktop lover feeling caught on a track that goes only one way?<br />
<br />
<iframe allowfullscreen="" frameborder="0" height="315" src="http://www.youtube.com/embed/_UXtort76gY" width="420"></iframe><br />
<br />
More soon on how ArcView, Business Analyst and other ESRI apps install and perform on W8. <br />
<br />
<br />
<br />
<center><br />
<br />
<br />
</center>Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-37700808121233102012011-11-29T17:41:00.005-08:002011-11-29T17:41:17.474-08:00Mapping The Vast Indoors<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi9o9152kttVMVebmNCJPm2PL7Lb9K60kfbBO1VwmnpMyBNrrMpL8p_r05Wwr7mmgo7-dy7_ZqqvThC2yN5BvsGRWXjVbunN4FjSI0lkuoWM3NHtrdcZJwUwhIJayMSADLV3NrfB51xWQ0/s1600/google.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="143" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi9o9152kttVMVebmNCJPm2PL7Lb9K60kfbBO1VwmnpMyBNrrMpL8p_r05Wwr7mmgo7-dy7_ZqqvThC2yN5BvsGRWXjVbunN4FjSI0lkuoWM3NHtrdcZJwUwhIJayMSADLV3NrfB51xWQ0/s400/google.jpg" width="400" /></a></div>A few years ago, my old friend Brad McCallum (who is now at <a href="http://www.apos.com/Solutions/ESRIGISIntegration.aspx">APOS</a> integrating BI and GIS) and I were doing a trade show for ESRI when Brad had a thought. All of this trade show should be in a GIS, not just in a paper map. And you should be able to use it to find what you want and navigate the show.<br />
<br />
To which I said, all space can be mapped, including indoor spaces - and not just malls and airports and bus and train terminals, but casinos and libraries and you name it. Including the space between your ears. This is where GIS and CAD show their common parentage. <br />
<br />
Another good friend and colleague and GIS developer extraordinaire Kurt Gunther did just this - with hospital beds, in his great <a href="http://www.mapgistics.com/pdf/Bed_Management.pdf">eBeds software that manages hospital beds,</a> and the folks in them and serving them, just like they were GIS features.<br />
<br />
<br />
Today, Google made it real for the average person. "Google Maps 6.0 for Android brings the freestanding map directory to the palm of your hands," announced today <a href="http://googleblog.blogspot.com/2011/11/new-frontier-for-google-maps-mapping.html">on the Google blogs</a>. These detailed floor plans automatically appear when you’re viewing a map and zoom in on a building where indoor map data is available.<br />
<br />
For now, the data is limited - Ikea, a few Macy's, the Mall of America, a few major airports. But we all know where we're going. Where Brad said we would, more than ten years ago. And the possibilities, for those of us in GIS land in general, and in ESRI and APOS land in particular, are infinite.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-16146940164358218662011-11-01T13:33:00.000-07:002011-11-28T13:38:08.682-08:00Bank of America Backs Down On $5 Monthly Debit Card Fee<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left; margin-right: 1em; text-align: left;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgB8xKDb2UerTQgQHM1dD78OY4teoukGhlBlPmYcXlBCQynMy8iovQCjFsVi94bDebCLrlILj5EDunRILhftBKkL464q-_4CA77hribwVybedV2zh3imZuxtvk9-mxn7bJ57Zc9t4RcSfMa/s1600/bofared5.jpg" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="160" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgB8xKDb2UerTQgQHM1dD78OY4teoukGhlBlPmYcXlBCQynMy8iovQCjFsVi94bDebCLrlILj5EDunRILhftBKkL464q-_4CA77hribwVybedV2zh3imZuxtvk9-mxn7bJ57Zc9t4RcSfMa/s320/bofared5.jpg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Graphic: Joe Lackow</td></tr>
</tbody></table>As it turns out, it was a short wait before Bank of America decided to cancel the $5 monthly debit card fee, wherein the customer is explicitly charged for accessing their own money with a card instead of a paper check. Wasn't the whole idea to use the cheaper, greener card payment? Nuh uh. I guess.<br />
<br />
Anyway, the bank announced today that they are backing down. And the statement came directly from the COO, who is probably livid with his PR people right about now. The official statement, from David Darnell, the Bank's Co-COO, which is probably just how Dave feels today. <br />
<br />
"In response to customer concerns and the changing competitive marketplace, Bank of America no longer intends to implement a debit usage fee. We have listened to our customers very closely over the last few weeks and recognize their concern with our proposed debit usage fee, Our customers’ voices are most important to us. As a result, we are not currently charging the fee and will not be moving forward with any additional plans to do so."<br />
<br />
In other words, we invited regulatory, governmental and public scrutiny, we misinterpreted our original customer research, we were cynical about the stickiness of electronic banking and its weight on customer inertia, we failed to gauge the social climate about as badly as we misjudged the competitive climate - and our major competitors became so upset that we upset consumers so much, they cut and ran and left us twisting in the wind, alone.<br />
<br />
<br />
I know that Pete Hart, who I worked for at First Interstate and who later became President of MasterCard and Cirrus and knows as much about how people like to use payment cards as anyone ever has, is bemused right now. The industry got a black eye, and the COO had to step in, because they just don't have solid marketing people and strategic planners like Pete Hart and Dick Rosenberg at the helms of these big banks anymore.<br />
<br />
<iframe allowfullscreen="" frameborder="0" height="225" src="http://player.vimeo.com/video/10090354?title=0&byline=0&portrait=0" webkitallowfullscreen="" width="400"></iframe><br />
<a href="http://vimeo.com/10090354">Leading a balanced life with Richard M. Rosenberg, former CEO of Bank of America</a> from <a href="http://vimeo.com/sfjcf">Jewish Community Federation</a> on <a href="http://vimeo.com/">Vimeo</a><br />
Pete has retired, but Dick - who once ran Bank of America, and when he did, said that the assets of the bank walk out the door and go home every night - will still tell you how to live a balanced life.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-50777151952056786932011-10-31T15:03:00.000-07:002011-10-31T15:03:37.123-07:00Wells, Chase, Others Back Down on Debit Card Fees<iframe allowfullscreen="" frameborder="0" height="315" src="http://www.youtube.com/embed/LKqO0FeaCFQ" width="420"></iframe> Hey baby, there ain't no easy way out.<br />
<br />
Wells Fargo announced on Friday that the 5 state test of debit card fees started on October 14 will be canceled. TD Bank, the Canadian bank that acquired Commerce Bank last year, followed suit.<br />
<br />
<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiTgXvLoNZsSZmN5Q6t7qcpKge_37EOPSBr6Kh1h3kYkjik2bVr_cD-3TnyX_YgGma6b5znGTOGik2-JL_0bIvZvRm2zbnWhQVoniEnXY7h9dOwFhZwTAIeUGOTvsJRMCAhubtcIEsVOQwd/s1600/22_6212412114_9f022c3929_b.JPG" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiTgXvLoNZsSZmN5Q6t7qcpKge_37EOPSBr6Kh1h3kYkjik2bVr_cD-3TnyX_YgGma6b5znGTOGik2-JL_0bIvZvRm2zbnWhQVoniEnXY7h9dOwFhZwTAIeUGOTvsJRMCAhubtcIEsVOQwd/s320/22_6212412114_9f022c3929_b.JPG" width="320" /></a></div>And, word is leaking out of Chase, accoding to the AP, that they will stop charging their $3-per-month fees when the current Wisconsin and Georgia pilots end next month.<br />
<br />
Bank of America had news on Friday, too. As with Chase, an unidentified source told the AP that B of A will offer ways for its customers to avoid debit card fees through using direct deposit, maintaining minimum balances and/or using their Bank of America credit cards.<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgr94_sTS5sf4cRrn0fyub3VYiDFYlxMuhcBi8WFdQTDxnxJ1PuRtnIRjwlPteu5agzOZzYM_HeU1AB6XPskR1qg-gjr1doyQl6UlQC42NuctIYLhzAehbIQTKpA4H-jx23QC-UfBa7ELE5/s1600/gandhi.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgr94_sTS5sf4cRrn0fyub3VYiDFYlxMuhcBi8WFdQTDxnxJ1PuRtnIRjwlPteu5agzOZzYM_HeU1AB6XPskR1qg-gjr1doyQl6UlQC42NuctIYLhzAehbIQTKpA4H-jx23QC-UfBa7ELE5/s400/gandhi.jpg" width="267" /></a>Citibank, where debit card fees are already implicitly reflected in fees as high as $20 a month for the underlying checking account, is going to town talking about their never did, never will policy towards debit card fees.<br />
<br />
Countering that, at least one credit union - Bethpage FCU in New York - is offering Free Checking for Life for new members of the Credit Union. With commercial banks (like Chase) offering bounties of $100 or more to acquire a new customer, that might be pretty sharp marketing - communicating peace of mind and value, and spreading the bounty out over a longer period of time.<br />
<br />
One thing is for sure.<br />
<br />
<br />
<br />
<iframe allowfullscreen="" frameborder="0" height="315" src="http://www.youtube.com/embed/uMyCa35_mOg" width="420"></iframe><br />
<br />
The Waiting is the hardest part. Tom Petty and the Heartbreakers, THANK YOU for supporting KCSN and playing our beautiful little Plaza del Sol theater at Cal State Northridge on Saturday night. We will never forget you.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-43738021708657707072011-10-19T16:25:00.000-07:002011-11-28T13:40:07.940-08:00Relative Strengths of Banks v. Credit Unions<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhwOeTD41KfGzjoyZWAh0gN57OMAqxTB-kQ5y6_pbVaZNupF1rmvEFZOU3FKpjE5qMS3uKCf96iKo-6vvMx00PotQUVGwGmE22-nzVIPYJ0vC3Sgr07ElUU9za3SYLt9j_jnobgGM7JOaj2/s1600/cu.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"></a></div><table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left; margin-right: 1em; text-align: left;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjl3H3ww02G_wyJYRiME2lrKHO_NRJOXhDOeVO8qkQDR9SS-1DfHq60RwCvK824SFRnFJ-gmGK2ohTS3hMOOf5MMki-Er346twKH9jVoF1uBRXva98O6a2jrpfi7k5wJ25gJ8YsSathU7NR/s1600/cu.jpg" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="283" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjl3H3ww02G_wyJYRiME2lrKHO_NRJOXhDOeVO8qkQDR9SS-1DfHq60RwCvK824SFRnFJ-gmGK2ohTS3hMOOf5MMki-Er346twKH9jVoF1uBRXva98O6a2jrpfi7k5wJ25gJ8YsSathU7NR/s400/cu.jpg" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Copyright California CU League, graphic Joe Lackow 2011</td></tr>
</tbody></table>In the past couple of weeks, we've seen a lot of anti-bank sentiment in response to the announcement of debit card fees, in the wake of reduced interchange income for the banks. It has been salt in the wound of a huge bailout and the role of banks in the foreclosure crisis, followed directly by bonuses and record profit. <br />
<br />
This has extended to at least one representative in Congress who stood before us and told Americans to dump Bank of America to send a message about the $5 debit card fee. I don't know about you, but as much as we may find banks culpable, I don't think that is very fair, nor is it the place of government to do.<br />
<br />
As if consumers needed to be told, anyway. They know how to vote with their feet really, really well.<br />
<br />
And the Nightly Business Report video in the upper right of this page is but one example in a torrent of media coverage about Americans leaving B of A and other big banks in droves, and heading to their latest credit union. In fact, one of our major CU clients hung signs in their branches with a big $5, in a big red circle, with a big red slash through it. Other reports, from credit union leagues to the bar on the corner, are that there is a significant uptick in CU membership happening right now.<br />
<br />
But whether you are a bank or a credit union or a consumer, there is something solid to be sold and to be bought, and tradeoffs to be made. As the NBR report suggests, those who value convenience and security and the latest technology might do well to stay put with their big bank, because they do those things well and provide value for those fees. And those who are value-oriented, prefer a bit more old-fashioned service, and care about credit union values like co-ownership would do well to investigate their credit union options. <br />
<br />
Regardless, it's time to face facts, America. It costs quite a bit for a bank or credit union to do all it needs to do to provide you with a good, solid, safe checking account, and there is quite a bit of value there - despite the fact that this has been given away by so many and for so long. As always, it is a matter of understanding what one's customers and members want and demand; how one's competitors react and what they offer and charge; and the overall environment in which services are offered and consumed.<br />
<br />
And most of all, every financial institution and every American should understand that BANKS DON'T MAKE MONEY OFF A SINGLE SERVICE CHECKING RELATIONSHIP, AND NEVER REALLY COULD. It is the broader customer relationship that is profitable, to all concerned. And to those who point to customers who generate a lot of NSFs and overdrafts, let me tell you something. Relying on the kind of marginal customer who generates enough of these fees to seem profitable in the short and medium term will jump up and bite you on the ass one day - when they go belly-up on you.<br />
<br />
Almost everyone's financial needs extend well beyond a checking account, and it is crucial to seek out relationship, whether based on transactions, consumer credit, home oriented lending, saving, investing, insurance and most likely, a combination of these that is market segment-specific. Banks and credit unions will be most successful as they become more consultative, and move towards fee-based offerings like financial planning, retirement planning, college savings and planning, and medical savings and planning. Rather than trying to make money on a sure loser, and one that has never really been logically charged for before.<br />
<br />
You know where I'm going with this. Where we always go. To the GIS, where all of this data is integrated in one place to support informed product, service and fee decisions.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-43164406130384036722011-10-15T14:56:00.000-07:002011-10-15T22:11:07.521-07:00Debit Card Fees - Betting On Inertia & Control<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg0r1co9HUPC7QtlQvsyzgehLLFwaTDBM6P4ANAnonyi3OkKtplB52ubzD1lfzWCzCKBGyWij8mda1JC1-3BvXyekjOp4bjrvRBflfYmG_AZyu2nW0s0YokL5MpM_7XCW_Fudm8bQJ_LScL/s1600/act.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="302" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg0r1co9HUPC7QtlQvsyzgehLLFwaTDBM6P4ANAnonyi3OkKtplB52ubzD1lfzWCzCKBGyWij8mda1JC1-3BvXyekjOp4bjrvRBflfYmG_AZyu2nW0s0YokL5MpM_7XCW_Fudm8bQJ_LScL/s400/act.jpg" width="400" /></a></div>Ann Page, B of A's spokesperson, <a href="http://www.nytimes.com/2011/10/16/business/online-banking-keeps-customers-on-hook-for-fees.html?src=mv&ref=business">told the NY Times the other day</a> that the Bank <i>did</i> do "extensive research on how (customers) would react to a new fee and whether it was fair." And that what this is really all about is that "People like online bill pay, it's convenient and safe... the lower attrition rate that came with it was simply a result of offering a valuable service." She also pointed out the value that fraud protection, overdraft protection and lots of ATMs add to the debit card and the checking account.<br />
<br />
The suggestion is that, when you put this all together, the research showed it was worth the added five bucks a month to an awful lot of customers.<br />
<br />
However, there is online bill paying scheduled through the bank; and then, there is online bill paying done directly with the folks who are billing you, in which you provide the merchant or service provider or other bank with your routing and account number. It is the latter that is much more prevalent. Banks don't control online bill paying, they offer the convenience of aggregating and scheduling the payments in one place. Which is valuable. But not prevalent, and not growing anywhere near as fast as online payments in total.<br />
<br />
But, even more importantly, we have two old, old sayings in retail banking administration that are really important. One is that<b> a legislated solution thrust on banks is the worst possible thing that could happen to everybody</b>. And the other is that, <b>when you do need to impose or raise fees, one does this QUIETLY.</b><br />
<br />
Well, the horse is kind of out of the barn on the latter. And, on the former, there is <a href="http://graphics8.nytimes.com/packages/pdf/business/Freedom_and_Mobility_in_Consumer_Banking_Act.pdf">a bill in Congress</a> that will reduce the inertia and friction of moving a checking account to another bank when one has linked many electronic payments to that checking account. In essence, the "Freedom and Mobility in Consumer Banking Act" will make it as easy to change checking accounts online as it is today to transfer credit card balances. One will simply provide the routing and account number for their new bank to their old one.<br />
<br />
That is why debit card charges make sense, but are a bad bet on inertia. Despite the research. Despite the the fact that online and mobile payments are making checking "stickier" and the numbers show that fewer Americans indeed are changing banks.<br />
<br />
Then, there are the issues of context and timing. Corporate earnings are high, on the way to job creation and new investments. But so is unemployment, and people are losing patience. So much so, in fact, that the context of the debit card fee introduction is the Occupy Wall Street phenomenon. Worst, worst of all, is failing to calculate the loss of immeasurable goodwill for the Bank and the industry. When your actions fuel a fire that brings heat down on your whole industry, and protesters start looking for you at home with their demands - this, this is not good.<br />
<br />
Research is there to be applied, not to pass judgement. As an old boss of mine at a big research supplier used to tell our clients, senior marketing people at major corporations, "Well, if it did, we wouldn't very well need you, would we?" I also recall my COO at Great Western Bank, who once told me as his strategic planner, "You are looking out the back window. And I appreciate the view. But don't try to drive the car."<br />
<br />
So, B of A <b>did</b> do their homework. They just did it wrong.<br />
<br />
But the fact is, <b>a good checking account costs and is worth a lot</b>. Consumers are going to get used to understanding all these costs first, and then the value. And then, we are going to be able to have everyone pay their fair share according to how much Bank they consume. <br />
<br />
And we'll find a much better time and a better way to tell them about it. <br />
<br />
And, of course, GIS will play a role in creating, and communicating, the value the customer receives and why this costs so much damn money.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-78949062382550514542011-10-13T14:00:00.000-07:002011-10-13T14:06:58.324-07:00Don't Charge Me for Using My Own Money!<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhHK72ieX8lsTZNUHsozFF0Qy2ZTnZBugmNH-yZB2Uls2i29kgRiQ12LNi7laKZ5Yx7RhF4O5k1A6cbEGSS3rRkYuv89qAfomj2BodrI7Nxybiou_TPR6zJSuyKz2yXrhkzxw8MccxNmkwL/s1600/debit+card+fees.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="167" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhHK72ieX8lsTZNUHsozFF0Qy2ZTnZBugmNH-yZB2Uls2i29kgRiQ12LNi7laKZ5Yx7RhF4O5k1A6cbEGSS3rRkYuv89qAfomj2BodrI7Nxybiou_TPR6zJSuyKz2yXrhkzxw8MccxNmkwL/s400/debit+card+fees.jpg" width="400" /></a></div>Bank of America's proposed $5 debit card fee is offering a virtually unprecedented treasure trove of consumer feedback. Nearly every major newspaper and financial website has content and user comments about the proposed fee.<br />
<br />
One of the richest sources is certainly at Change.org, where <a href="http://www.change.org/petitions/tell-bank-of-america-no-5-debit-card-fees">nearly a quarter million citizens signed a petition to the Bank</a> to rescind the fees.<br />
<br />
One thing is becoming very clear. At its root, the consumer marketing question for a bank remains the same - <b>don't charge me to use my own money.</b> Consumers perceive that they should not be paying for accessing their checking accounts via card rather than via check at the point of sale. What also remains is the fact that consumers don't understand the costs to the bank that are involved.<br />
<br />
At the end of the day, consider that it is far better to sink these costs into the overall cost of monthly checking, than to charge explicitly for the debit card or use of the debit card that accesses it. And there can be two kinds of Checking - one with debit, one without, priced accordingly, and perhaps differing somewhat across markets.<br />
<br />
So, use all this consumer feedback as a departure point for engaging your own customers and prospects about this, by e-mail, on the web, in social media - and in surveys and focus groups. And analyze how their concerns differ by segment and place in your GIS. Then, you'll be in the best position to reprice and communicate.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-80318688416541617822011-10-11T16:52:00.000-07:002011-10-11T16:53:09.718-07:00BAI RDC Online<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhBq6acEFKqXc9xASSEMz2m1VNuc7cUVhgrzhfvNNJ1bGs7LmjhQ_86cMROuRWgX-zM5EAFKG7Iq945FUfHDXsif4BieutBLaX5HujXAtzPMiC9drL-fPc0Q5Im4ju09WhKDTK6zctg7cy4/s1600/bai.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="55" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhBq6acEFKqXc9xASSEMz2m1VNuc7cUVhgrzhfvNNJ1bGs7LmjhQ_86cMROuRWgX-zM5EAFKG7Iq945FUfHDXsif4BieutBLaX5HujXAtzPMiC9drL-fPc0Q5Im4ju09WhKDTK6zctg7cy4/s400/bai.jpg" width="400" /></a></div>Want to act more like a retailer but can't make it to Chicago? Check out <a href="http://www.baiglobalconnect.com/">BAI Global Connect</a>, where re-imagining the branch, and the banking role at the point of sale, are dominating the buzz.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-74207285044822507512011-10-07T22:47:00.000-07:002011-11-28T13:38:59.168-08:00The Most Famous $5 Ever - Bank of America's Planned Debit Card Fees<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left; margin-right: 1em; text-align: left;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj1i0FV1ODCeOXEnzBwp_YqDaGNcS4Gae1jpfv7954XtuW-09V_xx4Koato2k2w-OroH0Luy3HpmuLl-Z58GQWjR1LPRSpgshFvxus2Oa-rXYDtr80P-WFbJF82S2xYP6d6rMbUlg4DAYYq/s1600/bofa.jpg" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="107" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj1i0FV1ODCeOXEnzBwp_YqDaGNcS4Gae1jpfv7954XtuW-09V_xx4Koato2k2w-OroH0Luy3HpmuLl-Z58GQWjR1LPRSpgshFvxus2Oa-rXYDtr80P-WFbJF82S2xYP6d6rMbUlg4DAYYq/s400/bofa.jpg" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Graphic: Joe Lackow</td></tr>
</tbody></table>That's what CNBC called it. PIRG called it a kick in the head. Bert Ely, one of the most quoted banking consultants around and with good reason, called it an incredible marketing and PR debacle instituted without research or competitive positioning.<br />
<br />
And, Jay Leno, on The Tonight Show, called it "B.S. of A." <br />
<br />
I say, you didn't do your homework, Bank of America. You did not consult your GIS, you did not do your financial analysis, you did not research your customers, you <i>probably</i> asked your customer contact staff but then ignored them anyway. And you sure as heck didn't call RPM or Bert Ely or Dave Kerstein or Steve Reider - or anybody else - for data or focus groups or surveys or social network monitoring. And boy does it show.<br />
<br />
Banks used to make 44 cents from a merchant debit transaction. Now they make 21 cents. So. The bank needs to recover 23 cents a transaction, and at $5 a month, that is about 22 merchant debit transactions. Some people make that many, some make even more. Most don't and quite a few make just a few. And a whole lot of folks have a debit card they didn't even ask for and don't even use - they just wanted a Checking account and an ATM card - and they are <i>really</i> going to be wondering what the hell this five bucks gets them.<br />
<br />
The bank has really good GIS people, great branch networkers, I know that for a fact. But I don't think management ever asked them to look at the GIS and determine which lifestyle segments make the vast proportion of debit transactions, and where they are. Hell, they had a hard enough time getting funded for a contemporary GIS at all. It would have been a small investment to determine test markets, rationalize the pricing, find ways to cut branch costs, and communicate the changes in an information-driven way - and collect a windfall nobody would take offense with, not to mention avoid national umbrage and great annoyance expressed on late night TV.<br />
<br />
It's even worse than that, evidently nobody ever asked Marketing or Planning either, and did a competitive matrix, and see who is charging what and where and to who and for what. And that would also have clearly shown that $5 is out of whack. $2 or $3 sounds so much nicer. More like other banks charge. <u>And more accurately reflecting the "lost" - reduced - revenue.</u><br />
<br />
Add some uncharacteristically poor PR, et voila, you're not on Letterman's Top 10 list, you ARE Dave's new Top 10 List.<u> </u><br />
<br />
It's been a rough time for the banks lately. You might want to take body armor to the <a href="http://www.bai.org/retaildelivery/index.aspx">BAI Retail Delivery show</a> with you this coming week.<br />
<br />
And B of A, your website has been down a lot, too.<br />
<br />
The old B of A would have done this in a market driven, information driven manner. And the new B of A will learn heartily from this experience, and will do that. I'm calling that one right now, they'll get this horse back in the barn. And marketing tech will help drive that.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-18106890002590323442011-10-05T18:05:00.000-07:002011-10-05T18:05:16.921-07:00Vaya Con Buddha, Steve Jobs<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjusqA0bg8VcjzRJDGKLlyX-DSJy4OzYtrDlsLFnVoHs6ffKI6HDl1KUDpIFr1SsfJl5i2G5RsKIpm2L2T6aSLdKVXFlR73CI2gIEI2O1kumh6PJmj0xJwgSmRBtiUrN6zs4Tvc4QBRJOQ/s1600/jobs.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="260" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjusqA0bg8VcjzRJDGKLlyX-DSJy4OzYtrDlsLFnVoHs6ffKI6HDl1KUDpIFr1SsfJl5i2G5RsKIpm2L2T6aSLdKVXFlR73CI2gIEI2O1kumh6PJmj0xJwgSmRBtiUrN6zs4Tvc4QBRJOQ/s400/jobs.jpg" width="400" /></a></div><br />
<br />
Every product development person alive feels sick and sad right now at the passing of Steve Jobs, the greatest new product guy since Da Vinci. Because, most of the whole world is saddened by this news, and no one in that world was not touched by this man and what he did. But most, most of all, what a terrible loss for Laurene and the kids, my very best thoughts are with you tonight.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-1914313676892783422011-10-04T15:08:00.001-07:002011-10-09T18:13:16.519-07:00Apple Magic - Poof?<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjwPnLGPjKS48HDbk-M-Zpih-I2SKWhCCoknG-0SNcVk0IyIAh9wdFanHxqQRQ93ojlrJnp8PZBUAIY0lGTxZVFD4j-o6690Q7BQHiU4ibVCA7A0AFsWb3dF_0lynhuVrD1pKpuyNk3-pQ/s1600/i4s.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="195" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjwPnLGPjKS48HDbk-M-Zpih-I2SKWhCCoknG-0SNcVk0IyIAh9wdFanHxqQRQ93ojlrJnp8PZBUAIY0lGTxZVFD4j-o6690Q7BQHiU4ibVCA7A0AFsWb3dF_0lynhuVrD1pKpuyNk3-pQ/s400/i4s.jpg" width="400" /></a></div>I thought the new iPhone 4s <a href="http://www.cnn.com/video/?tech/2011/10/04/sot-apple-iphone-4s.cnn">looked pretty cool at the unveiling today</a>. It's got the iPad 2 dual core processor under the hood now, better battery, much better wi-fi connectivity, worldwide compatibility, up to 64GB storage, and a MUCH better camera.<br />
<br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg2ntkkazIRWL1vBmCc0I_o_a7obs98QrhMSOry2XR9rQhdMdK9PPZS8P-T2jGdjAOjGHWkKhM6aseXiyccRLxZ9IF4EkYrz9qae8CGwrxLOMkpQvtSIx978EpGqmApwaDEwxnSSHDT030/s1600/40SS-iphones-00intro.jpg" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg2ntkkazIRWL1vBmCc0I_o_a7obs98QrhMSOry2XR9rQhdMdK9PPZS8P-T2jGdjAOjGHWkKhM6aseXiyccRLxZ9IF4EkYrz9qae8CGwrxLOMkpQvtSIx978EpGqmApwaDEwxnSSHDT030/s320/40SS-iphones-00intro.jpg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><i>Courtesy of InfoWorld</i></td></tr>
</tbody></table>And, it's the first version with Siri, the voice-driven intelligent assistant that Apple acquired the technology for last year. <br />
<br />
But it's not the awaited iPhone 5, which a lot of people were expecting today. No 4G. No bigger screen, no improved case. Etc. So, while I see a much better phone, available everywhere now except on T-Mobile and MetroPCS, with the prior iPhone 4 just 99 bucks, it seems that disappointment abounds.<br />
<br />
And it begs the question, is the Apple magic waning, in this, the start of the post-Jobs era?<br />
<br />
Not really.<br />
<br />
<br />
<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiJyqvlH1dsZP0fS5qgC1sRS8IHti9_thPbocOqDqkbhD4ScWY6TG8FPMKTAh-ejgkhNU_NmkURCTFKmXl-u3GHeFBkke5LGANzWSKNl1Tfjy7s-HaBwEwXr3UDg5zfUHPf1UKEY-9_C_c/s1600/apple+chart.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="166" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiJyqvlH1dsZP0fS5qgC1sRS8IHti9_thPbocOqDqkbhD4ScWY6TG8FPMKTAh-ejgkhNU_NmkURCTFKmXl-u3GHeFBkke5LGANzWSKNl1Tfjy7s-HaBwEwXr3UDg5zfUHPf1UKEY-9_C_c/s400/apple+chart.jpg" width="400" /></a></div>Despite the fact that early investments in Apple (like Xerox in a prior day) have made a lot of us wealthy, the fact is that Apple has never been able to sustain steady, long term equity growth. Growth has been spectacular when it comes, but there have always been huge proportional declines. Take a look at the chart and ask yourself, how is Apple to sustain the current growth trend? Is there another iPad and iPhone to be pulled out of the hat?<br />
<br />
Hint: it would be nice if a phone you buy today has 4G, which will be important over the total life of the phone. Unless you like having to keep upgrading. It would also be nice if someone <u>really</u> addressed - and emphasized - real <b>cell phone security</b>. An unencrypted password for the phone and a 4 digit PIN number for my e-Wallet does not make me feel very secure. Especially on an OS shot through of potential breaches. And that is why every IT person you are likely to talk to will tell you that, given their preferences, there wouldn't be ANY mobile devices to manage securely in the enterprise, but the iPhone and iPad are clearly their preference if it has to be.<br />
<br />
Back in the day, the lack of security nearly killed Windows in the enterprise. Google would do well to take that lesson to heart with Android, and do it yesterday. It is going to be an absolute given for Wallet, their mobile payment system, and everywhere security is a concern.<br />
<br />
Which, unfortunately, and unhappily, is one long term trend that still appears to have plenty of upside in an overwhelming, international, climate of fear.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-77719042615075122792011-09-20T17:12:00.000-07:002011-09-20T17:20:56.086-07:00Google Wallet - Mobile Payments Finally Arrive. Sort Of.<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgI5jQ1vf-Kr75IqbM1uIwOs7DxkfLV-3-SDaDqfvMGeZgK_f5u646pQq_cQvisaXNfGsN80nX-jDmg-AVrVS80rCnCq4qh89jhh8Zml7btzrMLqsQjxrAiecppGRGtQjn0BecLWt1f7der/s1600/wallet.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="181" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgI5jQ1vf-Kr75IqbM1uIwOs7DxkfLV-3-SDaDqfvMGeZgK_f5u646pQq_cQvisaXNfGsN80nX-jDmg-AVrVS80rCnCq4qh89jhh8Zml7btzrMLqsQjxrAiecppGRGtQjn0BecLWt1f7der/s320/wallet.jpg" width="320" /></a></div>With the Google wallet, released yesterday, mobile payments on smartphones have arrived!<br />
<br />
Well, only on the Sprint Nexus 4G. Only with a Citibank MasterCard (or Google PrePaid, though others are coming). And, only with MasterCard Pay Pass merchants (which does include biggies like Bloomies and Macy's, megachains like Foot Locker, Radio Shack, and Toys "R" Us; big drugstores like Walgreens & CVS Pharmacy, fast food outlets like 7-Eleven, McDonald's, Jamba Juice, and Subway; and big box stores like Best Buy and Home Depot.) <br />
<br />
Google Wallet allows users to store credit cards, loyalty cards, and gift cards - and to receive and redeem loyalty and sales promotions - on their mobile phone. Yes, it's kind of like your physical wallet. The big enabling technology is NFC, "near field communications" that allow secure payments by simply tapping the phone on any PayPass-enabled terminal at checkout.<br />
<br />
Experience suggests that the faster the merchant throughput, the more valuable the technology will be. For example, fast food and convenience stores (and supermarkets, and gas stations) have always led the way on innovative payment systems. But it only takes a moment's reflection to imagine what this could mean at a store like Home Depot, with its excruciatingly slow point of sale. And, the value that this offering could add to a banking customer relationship, with the right kind of customer. I am reminded of the advent of ATM machines, which were thought of as a huge cost to reach what were considered marginally profitable customers. Of course, analysis showed that early ATM users used more banking services and were highly valuable relationships, and today no bank would dream of operations today without them, as the ATM itself becomes more functional and a richer experience.<br />
<br />
Google will add VISA and Amex in the coming months, and other Android phones will start shipping with NFC chips, and other carriers will start lining up. When the next iPhone ships next month, it's gonna have NFC. Then, let's see where Apple can drive. Like, straight to the heart of the early adopters.<br />
<br />
So. What does this mean for you, and your bank? If you don't already know which demography and Tapestry segments are driving mobile usage - and social networks - hurry up please, it's time. Your GIS awaits.<br />
<br />
<br />
<br />
<br />
<br />
<br />
.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-67937623040563514322011-07-19T16:51:00.001-07:002011-07-19T17:40:11.646-07:00ESRI 2011 User Conference and Business Summit Highlights<div class="separator" style="clear: both; font-family: Times,"Times New Roman",serif; text-align: center;"><span style="font-size: large;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgPmGnNXrBbKzFYlj31KUOgBNg1m6vBjpT0Dl1IZNlSdCbDx90oLDe0t86edc0ZGt8oyYPEsfLIjVMUmfmttXtq0SLmyvq1FtpZubTOWIw58PnMjRJy3OR3GBt1qud0TqqFKuUSntTwBvo/s1600/simon.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="203" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgPmGnNXrBbKzFYlj31KUOgBNg1m6vBjpT0Dl1IZNlSdCbDx90oLDe0t86edc0ZGt8oyYPEsfLIjVMUmfmttXtq0SLmyvq1FtpZubTOWIw58PnMjRJy3OR3GBt1qud0TqqFKuUSntTwBvo/s320/simon.jpg" width="320" /></a></span></div><div style="font-family: Times,"Times New Roman",serif;"><span style="font-size: large;">Last week's ESRI Business Summit was, for the very first time, visualized and presented as a business conference rather than a GIS conference. This reminds me of how Economy.com conferences are about business not econometrics. <b>What is critical to my business here?</b></span></div><div style="font-family: Times,"Times New Roman",serif;"><span style="font-size: large;"><br />
</span></div><div style="font-family: Times,"Times New Roman",serif;"><span style="font-size: large;">Clearly, the answer to that question, at the Business Summit, and the broader ESRI User Conference, is <i>the power of place.</i></span></div><div style="font-family: Times,"Times New Roman",serif;"><span style="font-size: large;"><br />
</span></div><div style="font-family: Times,"Times New Roman",serif;"><span style="font-size: large;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj8_VTR8KnHdZbC2QcpxXn-BGcVVf4xGc5UY5mp7PgnHJgJBWao-NSVB3MBW3cuh6OJq9y0IcvWNxhlTlv5Nldbf3vhGqKdrBOJuJc1X28BtUqicmP6OroRTSPzQh-OKveJ1t5XJR4kWD0/s1600/jack_dangermond.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj8_VTR8KnHdZbC2QcpxXn-BGcVVf4xGc5UY5mp7PgnHJgJBWao-NSVB3MBW3cuh6OJq9y0IcvWNxhlTlv5Nldbf3vhGqKdrBOJuJc1X28BtUqicmP6OroRTSPzQh-OKveJ1t5XJR4kWD0/s1600/jack_dangermond.jpg" /></a>Jack Dangermond was particularly compelling and inspirational this year, opening the conference with an explosion of applications from all over the globe and all over the chart, one positive "game changer" after another after another.<i> </i></span></div><div style="font-family: Times,"Times New Roman",serif;"><span style="font-size: large;"><br />
</span></div><div style="font-family: Times,"Times New Roman",serif;"><span style="font-size: large;"><a href="http://www.esri.com/events/user-conference/agenda/videos/part3.html">Timothy and Michele Schilling</a> astounded everyone on Monday afternoon with their tale of improving the income of Rwandan families tenfold in a decade by using GIS to process and market Rwandan coffee (broadly available under the Community Coffee brand in the U.S.) All of these presentations underscored doing good and doing well, the role of private for-profit companies in creating social as well as economic wealth.</span></div><div style="font-family: Times,"Times New Roman",serif;"><span style="font-size: large;"><br />
</span></div><div class="separator" style="clear: both; font-family: Times,"Times New Roman",serif; text-align: justify;"><span style="font-size: large;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi4IMM3Q-aLA9Eik_i9AewXF3Q-DZH1M_3l3WO_hLpkBZaKI3hvDyl3BUkFgomTVndF3YBqLIyXXYl8UHysXOZZQfHHq5bfrVscn2pscE6qb9zGr_otMNeVY_WxfCgfjds90YXBcabeuIw/s1600/one+degree.jpg" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi4IMM3Q-aLA9Eik_i9AewXF3Q-DZH1M_3l3WO_hLpkBZaKI3hvDyl3BUkFgomTVndF3YBqLIyXXYl8UHysXOZZQfHHq5bfrVscn2pscE6qb9zGr_otMNeVY_WxfCgfjds90YXBcabeuIw/s320/one+degree.jpg" width="320" /></a></span><span style="font-size: large;">Jacqueline McGlade of the European Environmental Agency talked about the private citizen's role in climate change, and was very moving and inspirational as well. Just One Degree = catastrophic climate change, but just one person can act. Jane Goodall's Roots and Shoots, same deal.</span></div><div class="separator" style="clear: both; font-family: Times,"Times New Roman",serif; text-align: justify;"><br />
</div><div style="font-family: Times,"Times New Roman",serif;"><iframe allowfullscreen='allowfullscreen' webkitallowfullscreen='webkitallowfullscreen' mozallowfullscreen='mozallowfullscreen' width='320' height='266' src='https://www.blogger.com/video.g?token=AD6v5dzwBBqIAu3U7_BAQ9T8E5nOT73HyTxAEZje0BVnxQNsjHABabDbeIqpu8uYqWVf5mK3Gh-UvQbdJV8oT763OA' class='b-hbp-video b-uploaded' frameborder='0'></iframe><span style="font-size: large;">At the Business Summit,</span><span style="font-size: large;"> Warner De Gooijer of Cisco (video) gave a great, clear explanation of how Cisco uses GIS as the backbone of their supply chain through which customer parts can be delivered anywhere in the world, from the closest warehouse to the needy customer, in within as little as two hours. In the same set of discussions, Nigel Davis of Willis Re (the insurance companies insurance company) talked about using crowd sourcing information from social networks like Twitter to help evaluate and manage risk and losses in a disaster. And Michelle Ellington of the University of Kentucky showed the history of facilities management at the university from paper maps to digital GIS, all the while using the process as a tool to bring stakeholders together. When I asked the panel for a model of how GIS developed in their organizations, they all agreed that <b>find a senior manager champion, build strong GIS staff with interpersonal skills, and architect solutions as close to the heart of IT as possible</b> were the keystones.</span></div><div style="font-family: Times,"Times New Roman",serif;"><span style="font-size: large;"><br />
</span></div><div style="font-family: Times,"Times New Roman",serif;"><span style="font-size: large;">Earlier, Matt Mikula of Edward Jones provided a glimpse of the history of GIS usage at Edward Jones that was somewhat like Michelle's, but with the usual reticence towards fundamental systems changes at many financial institutions - where it's usually best to be second and allow someone else to be bleeding on the edge, and where IT is often tasked with wiring together different generations of technology that ends up looking like something out of the movie "Brazil". Another Matt, Matt Felton of MacKenzie Commercial RE, was as enthusiastic as anyone in recounting how he makes GIS relevant to a large number of very different people and functions in his organization. Genial Pat O'Hagan of Starbucks, who has become a fixture at this conference, was as helpful as always in explaining how Starbucks puts GIS - and business intelligence - to work.</span><br />
<br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgVvBJsjGSzQj6md_Y9Q7oZ8TArmBv-lB8FSN8XjcrLXs0xxwo7GAVg-6F7Q2iEAt0GcnMjNUonUoIZhuQbBz_MSXgt-XRb3lVOSiSubid0rPIEkcJdOp0il1RuFLGNhpbNPpPjtcSskETx/s1600/map+gallery.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgVvBJsjGSzQj6md_Y9Q7oZ8TArmBv-lB8FSN8XjcrLXs0xxwo7GAVg-6F7Q2iEAt0GcnMjNUonUoIZhuQbBz_MSXgt-XRb3lVOSiSubid0rPIEkcJdOp0il1RuFLGNhpbNPpPjtcSskETx/s400/map+gallery.jpg" width="300" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">RPM Map Gallery Entry, "Geography at Work"</td></tr>
</tbody></table><span style="font-size: large;">RPM did its part by participating in the Map Gallery - which everybody should do, and also bring guests and family to the Reception on Monday night. And, Elio stood fondly by as our longtime friend and RPM client Scott McClymonds of ARVEST Bank won a <a href="http://events.esri.com/uc/2011/sag/list/">SAG Award for Special Achievement in GIS</a>. We began extending and enhancing the customer database using GIS with Scott in 1993.</span><br />
<br />
<span style="font-size: large;">In short, this was the best conference since the economic downturn and pone of the best ever. With 15,000 attendees, it was also the largest..</span></div>Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-77649565077291778832011-07-19T15:39:00.000-07:002011-07-19T15:41:07.103-07:00Here's Business Analyst 10 Service Pack 2<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjVkWQGjeLJOIxEb-QmTy76J9v5gHKJXi258eSU8z2y9_FlmLfeHFL_Ju03MarjnxkhIwZPwoBdlCsVkAoC9NGtzVWqbcctsOREJnvy4O13q8kLJ2Qsy4iCXkhkXpEjzjSSXpET-5KNG8F2/s1600/ba102.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="130" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjVkWQGjeLJOIxEb-QmTy76J9v5gHKJXi258eSU8z2y9_FlmLfeHFL_Ju03MarjnxkhIwZPwoBdlCsVkAoC9NGtzVWqbcctsOREJnvy4O13q8kLJ2Qsy4iCXkhkXpEjzjSSXpET-5KNG8F2/s320/ba102.jpg" width="320" /></a></div>Fixes and improved performance await Business Analyst 10 desktop users in the <a href="http://autobahn.esri.com/esri/etrack.aspx?DSN=b9ca57b2fbe8cb42458807853387983f6a0f6be5ccdab113&FORMID=de3f14139d29a158bd1ce6f985f0e56b&INTID=cf4d0fa13947c2fe4d21f580a0799a5b&AUDID=5db199bdca6c378715bddceb2ab87876&DECODE=1&URL=http://resources.arcgis.com/content/patches-and-service-packs?fa=viewPatch&PID=153&MetaID=1780">BA 10 Service Pack 2</a>. Here's a list of fixes, if you don't see yours, just <a href="mailto:askus@rpmconsulting.com">holler</a>.<br />
<br />
<a href="http://resources.arcgis.com/content/patches-and-service-packs?fa=viewPatch&PID=15&MetaID=1752">ArcGIS 10 SP2</a> is recommended, but not required and you can install before or after BA10 SP2.<br />
<span class="cufon cufon-canvas" style="height: 14.9833px; width: 79px;"><span class="cufon-alt"> </span></span><br />
<span class="cufon cufon-canvas" style="height: 14.9833px; width: 79px;"><span class="cufon-alt"><u><b>BA 10 SP2 Fixes</b></u></span></span><span class="cufon cufon-canvas" style="height: 14.9833px; width: 39px;"><span class="cufon-alt"></span></span><br />
<ul><ul><li>NIM062750 [SP2] BA 10: Changing project directory does not refresh until restarting BA.</li>
<li>NIM064837 [SP2] Running Market Area Gap Analysis report does not produce expected results when the option to Use all features in is selected.</li>
<li>NIM066107 [SP2] If a non-standard install path is selected, the following layers will have red exclamation marks and need to be resourced: Major Lakes, States labels, States border, States labels, States labels (Regional) and Countries. </li>
<li>NIM067407 [SP2] Store Setup - When using Store Setup on map ready data and in the Business Analyst Web.mxd the tool will fail with an error. </li>
<li>NIM067434 [SP2] The defined analysis extent is not always honored when running tools. The current map extent is used instead. </li>
<li>CQ124127 [SP2] Shopping Centers Report – Centers With Store ID 2 Show Up On Page With Store ID 1 On The Page Header </li>
<li>CQ158120 [SP2] BA Message Center – Recent Map Documents – Add “Business Analyst Web.mxd” To The List </li>
<li>CQ160494 [SP2] Trade Area Wizard - Huff Equal Probability – Incorrectly Prompts For Attraction Variable </li>
<li>CQ161898 [SP2] Segmentation Study reports do not have report logos </li>
<li>CQ167963 [SP2] If BA Is Installed, the Size of Normal.mxt File Increases After Every Start of ArcMap </li>
<li>CQ168183 [SP2] Upload/Download Tool: In ArcMap upload report template dialog is unavailable </li>
<li>CQ169770 [SP2] Color-Coded Maps toolbar should reflect changes in symbology done via Layer Properties in TOC </li>
<li>CQ170071 [SP2] Large trade areas that do not intersect BGs return zeros with spatial overlay or reports </li>
<li>CQ171520 [SP2] Message Centre L10N </li>
<li>CQ171884 [SP2] Threshold Areas Memory Error </li>
<li>CQ171979 [SP2] Color-Coded Maps Error For Specific Field With Online Data </li>
<li>CQ172047 DemoCalc doesn't work if there is no Blocks layer in the dataset </li>
<li>CQ172507 [SP2] Detailed Business Locations Report – Header Wrap Issue </li>
<li>CQ174072 [SP2] BA Message Center Fails When Dataset XML Is Not Available </li>
<li>CQ174536 [SP2] Help – Customer Prospecting Help Button Yields "This program cannot display the webpage" Message </li>
<li>CQ176843 DemoCalc Indexes Crashes for Custom BDS from County Areas </li>
<li>CQ177413 [SP2] Message Center Text Edit – Change “ESRI” to “Esri” </li>
<li>CQ178400 [SP2] Error when running Online Reports with Standard Geography Trade Areas created from Online Data </li>
<li>CQ178401 Search and Filter Control Crashes For Calculated Field Setup Dialog </li>
<li>CQ180186 [SP2] Create new summarizations_us.xml that corrects the inconsistent index base values in the scripts for the CEX _I variables and correctly changes the SummaryType to be SUM instead of CALC. </li>
<li>CQ180463 [SP2] Customer Derived Trade Areas GP Tool Error If ‘Associated Store ID Field’ Field Is Left Empty </li>
<li>CQ180793 [SP2] Reports – Demographic and Income Profile Report – State Annual Trend Is Blank for BG and Tract Level Standard Geographies Trade Areas </li>
<li>CQ180822 DIVINDEX90 (1990 Diversity Index) yields negative values </li>
<li>CQ181477 [SP2] The Business Locator report is not properly summing up the business counts and sales per trade area </li>
<li>CQ189576 [SP2] BA Geoprocessing tools do not create an output when using %scratchworkspace% </li>
<li>CQ190264 Simple Rings fail if store layer ID field contains NULL values </li>
<li>CQ190267 [SP2] BA GP Tools misuse ScratchWorkspace setting </li>
<li>CQ190602 [SP2] BA 10: IDS_CANT_SAVE_ADDRESS_INTO_XML An unhandled exception is encountered using Evaluate Site Wizard by entering an address. </li>
<li>CQ191517 [SP2] Geoprocessing Environments Default Workspace Paths Incorrectly Set To User Path of a BA Development Employee </li>
<li>CQ191540 [SP2] Remove (Or Replace) Single Line Geocoder Functionality From Bing Search in BA Toolbar </li>
<li>CQ191894 Color-Coded Maps ‘Unknown error’ When ‘USACensus2010’ Hierarchy Is Active </li>
<li>CQ192391 [SP2] Remove the “380 New York St, Redlands, CA” Bing Search Box Tooltip on the BA Toolbar </li>
<li>CQ192881 BatchReports GP Tool Creates Reports With Incorrect Names in Case Shape File Is Used as Input </li>
<li>CQ192884 Core Segments Report Fails if Target Groups Parameter Is Used </li>
<li>CQ193089 Provide User-Friendly Error Message in Color-Coded Maps Toolbar for USACensus2010 Dataset </li>
<li>CQ193288 Threshold Rings with Drive Time option doesn't work with Japan dataset </li>
<li>CQ193624 Next() operation crashes on ArcGIS Server on IStyleGalleryItemEnum interface if the object wasn't released correctly on the previous run </li>
<li>CQ193647 [Dev] BDS layers fail to be decoded using DecodeFeatureLayer method </li>
<li>CQ194338 [SP2] Cannot use custom BDS layers based on CBSA and DMA </li>
<li>CQ194614 [SP2] Upload Operation: File Based Repo/SDE Repo.: Unhandled Exception:System.IO.FileNotFoundException: Win 7 & Vista </li>
<li>CQ194617 [SP2] Download Operation: File Based Repo: Unhandled Exception :: Win 7 & Vista & XP </li>
<li>CQ195517 Add updated Help files to BA10SP2 setup </li>
<li>CQ195729 Online Reports Do Not Work Via Proxy Server </li>
<li>CQ195735 QuickReports GP Tool cannot work with %scratchworkspace% </li>
<li>CQ195906 [SP2] Evaluate Site Drive Time with All Reports Being Created in All Available Formats Doesn't Work </li>
<li>CQ195907 [SP2] Custom Data Setup: When Double-Clicking Field Categories It Incorrectly Highlights the Category and Fields Below Instead of Moving Them to the Right </li>
<li>CQ195908 [SP2] Two Online US Datasets Are Displayed in the Available Reports List </li>
<li>CQ195909 [SP2] Custom BDS with CEX Variables Cannot Be Saved </li>
<li>CQ195910 [SP2] Modern and Classic Report Styles Are Duplicated in Report Style Drop-Down Menu </li>
<li>CQ196176 [SP2] SDE: Download operation: Internal BA Server/BA Desktop error </li>
<li>CQ196289 [SP2] Color-Coded Map (Online) – Layer Attributes Are Missing ID and Name Fields Which Are Needed For Labeling </li>
<li>CQ196326 [Dev] On some XP machines getting items from Business Analyst.severstyle fails in GP Tools on Server </li>
<li>CQ197214 Upload Project: When uploading a project to BA Server, the progress bar disappears long before the credentials challenge window opens. </li>
<li>CQ197443 [SP2] Color-Coded Maps – Using Custom Field From Custom BDS Results in Error </li>
<li>CQ197444 [SP2] Smart Map – Using Custom BDS Layer Results in Error or Freezing </li>
<li>CQ197476 Trade Area – Equal Competition (Thiessen) Results Are Odd, Jagged, and Non-contiguous For Large Extents </li>
<li>CQ197534 Reports and Spatial Overlay return all zeroes for a custom BDS based on esri_bg.bds with base type = "NONE" </li>
<li>CQ197572 [SP2] Smart Map Search doesn't work with newly add layers </li>
<li>CQ197573 [SP2] Smart Map Search - Cannot add "Urban Areas" layer to the map after processing </li>
</ul></ul>Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-6143975047576449202011-07-05T15:06:00.000-07:002011-07-05T15:06:35.369-07:00Arvest Bank, Edward Jones at ESRI UC This Weekend<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh27npWVG_07id5qpMtojz4_PZhf-lfIb3jUOQhTTVmGjT-QiVFlMhZnE5leYiTnriwF7UgNvPVcDXcD8R29Q7hriWFf_xGcdixVFViHi2lOrJaQeDlE1ixU3VsnlxeJzxMTx_LvQtRcO4J/s1600/summit.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh27npWVG_07id5qpMtojz4_PZhf-lfIb3jUOQhTTVmGjT-QiVFlMhZnE5leYiTnriwF7UgNvPVcDXcD8R29Q7hriWFf_xGcdixVFViHi2lOrJaQeDlE1ixU3VsnlxeJzxMTx_LvQtRcO4J/s320/summit.jpg" width="320" /></a></div>The ESRI 2011 User Conference is nearly upon us, so get out those travelin' shoes. <b>Scott McClymonds of Arvest Bank will be receiving a <a href="http://www.esri.com/events/user-conference/agenda/sag-awards.html">Special Achievement in GIS Award</a></b>, recognizing nearly two decades of GIS excellence at the Bank, on Wednesday. Way to go, Scott!<br />
<br />
The ESRI Business Summit will kick things off on Sunday morning July 10, where upwards of 200 business geography pros will gather to hear the latest and greatest from industry leaders - and each other.<br />
<br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiDLcIUOzEjdjrky9zHXYwmc69TJZ1OsM2dsf49VSj5AOdhF7Im8KmdBokmJ-NtWobvBTaxTFlhXm4JpYCKoX4_-67XWY1yUbUzrgWDCqJp688GFt59b-9oFllZiuTxAcAhrzULqC9nfgVq/s1600/matt-mikula.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiDLcIUOzEjdjrky9zHXYwmc69TJZ1OsM2dsf49VSj5AOdhF7Im8KmdBokmJ-NtWobvBTaxTFlhXm4JpYCKoX4_-67XWY1yUbUzrgWDCqJp688GFt59b-9oFllZiuTxAcAhrzULqC9nfgVq/s1600/matt-mikula.jpg" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Matt Mikula, IS Services at Edward Jones.</td><td class="tr-caption" style="text-align: center;"></td><td class="tr-caption" style="text-align: center;"></td></tr>
</tbody></table>Added to the ESRI Business Summit speaker lineup is Matt Mikula, who is a key IS adminstrator for Edward Jones. Matt is responsible for IS Financial Advisor and Branch Services, and supports many of the systems used by the firm's financial advisors and branch office administrators. Edward Jones has been a pioneer shop for GIS, with a long track record dating back (like Arvest) to Atlas GIS, the pioneering business geography platform invented by our longtime friend and associate, Steve Poizner, which was purchased by ESRI in 1996.<br />
<br />
Joining Matt will be a group of exceptional speakers from Cisco, Starbucks and others. So, come on down, and hear about best practices, tips and tricks, new software features - and enjoy the usual raucous good time had by all. Here's where to go for <a href="http://www.esri.com/events/business/index.html">more information about the Summit</a>, and about the <a href="http://www.esri.com/events/user-conference/index.html">User Conference</a>.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-68464928005393480532011-06-28T15:29:00.000-07:002011-06-28T15:32:18.523-07:00Predicting Strategic Residential Mortgage Defaulters<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left; margin-right: 1em; text-align: left;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg5VR_Z6JSvc1IX_jCeiFPGr7sNRGpbnrYa-NUXhiRwrh2c09tZ7j0jZQe7CWWx3fHozfNsAExmRx8MkF0Juf5M0eLhZbURDCo0WIaFqHwxD-hGfPo9K8B2NfMEjhMUtaheTF3BnwTCw0NJ/s1600/default.jpeg" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="213" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg5VR_Z6JSvc1IX_jCeiFPGr7sNRGpbnrYa-NUXhiRwrh2c09tZ7j0jZQe7CWWx3fHozfNsAExmRx8MkF0Juf5M0eLhZbURDCo0WIaFqHwxD-hGfPo9K8B2NfMEjhMUtaheTF3BnwTCw0NJ/s320/default.jpeg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Empty mailbox fronts foreclosed home, Reuters 6/2011</td></tr>
</tbody></table>A new Experian study that showed up last week on the Reuters wire shows that Strategic Defaulters – those who voluntarily stop making their mortgage payments - are financially astute, and often already have their next home and loan before they walk.<br />
<div class="MsoNormal"><br />
</div><div class="MsoNormal">“They are high income, they are high wealth, they own multiple homes, and they have higher (credit) scores," Tracy Bremmer, director of product marketing and management at Experian, told Reuters. Experian is trying to identify Strategic Defaulters before the fact, so that banks can strategically head them off at the pass. </div><div class="MsoNormal"><br />
</div><div class="MsoNormal">"Lenders are still interested in educating people about whether they really understand the repercussions," added Andrew Jennings of FICO. Jennings explained that 40 states allow lenders to go after foreclosed borrowers for the extra money that was promised in the mortgage but not collected during the foreclosure sale. FICO, for their part, recently launched a new scoring algorithm to point lenders to borrowers who are likely to strategically default before the fact. An earlier study by FICO found that strategic defaulters had relatively strong median FICO scores of 663 and low credit card balances. Here is some real fodder for your predictive models:</div><ul><li><span style="font-family: Symbol;"><span style="font: 7pt "Times New Roman";"></span></span>They may have applied for other credit recently, </li>
<li><span style="font-family: Symbol;"><span style="font: 7pt "Times New Roman";"></span></span>They are upside-down on their mortgages, owing more than the home is worth, and, note this friends,<span style="font-family: Symbol;"></span></li>
<li><b>Are heavily concentrated in geographic areas where the pace of home values falling below mortgage balances is accelerating.</b></li>
</ul><div class="MsoNormal">FICO also indicates that they have ongoing research that suggests that 18 months after foreclosure, the majority are having other financial problems.</div><div class="MsoNormal"><br />
</div><div class="MsoNormal">The Experian study finds that 3 percent of strategic defaulters (who in turn make up about 17 percent of all defaults) went out and obtained new mortgages just before they stopped making payments. "That strategy is certainly in place," said an Experian representative. "Strategic defaulters carefully plan ahead of time before defaulting in order to purchase another home prior to leaving their current home." At that point, their credit scores and earnings histories might easily qualify them for the new loans. Once they settled on the new home and stopped making payments on their old home, they would not have to worry so much about the resulting credit score hit.<span style="font-family: Times,"Times New Roman",serif; font-size: 11pt; line-height: 115%;"> </span></div><div class="MsoNormal"><br />
</div><div class="MsoNormal" style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: 11pt; line-height: 115%;">What does this tell us? A lot. We can use this information in our GIS to both identify risks in our portfolios, and possible new opportunities in our communities (the last FICO finding notwithstanding).</span></div><div class="MsoNormal" style="font-family: Times,"Times New Roman",serif;"><br />
</div><span style="font-family: "Calibri","sans-serif"; font-size: 11pt; line-height: 115%;"></span>Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-66297749785397497252011-06-17T16:03:00.000-07:002011-06-17T16:03:13.271-07:00If You Can't Beat 'Em, Buy 'Em<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjEYJK9C0zP8hezyZHZ9ZqNyEiwrjARWbtfz5EZrRXk0SdFme606ft3L8JDXm860rbwXzzoFT9pNAKFJjJvmUhw0JhfaW2noyd5ltnZWx9JasDro3i9H7CelgTJ_gStp_aq1FkMd_nCEjX_/s1600/ingcaP.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="110" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjEYJK9C0zP8hezyZHZ9ZqNyEiwrjARWbtfz5EZrRXk0SdFme606ft3L8JDXm860rbwXzzoFT9pNAKFJjJvmUhw0JhfaW2noyd5ltnZWx9JasDro3i9H7CelgTJ_gStp_aq1FkMd_nCEjX_/s320/ingcaP.jpg" width="320" /></a>CapOne bought ING yesterday, for $9 billion in cash and stock. This moves CapOne up to #5 in deposits in the U.S. from #8. The ING brand will persist for a year or more.<br />
<br />
The deal makes a lot of sense from many perspectives, especially if CapOne adds assets (like the HSBC card portfolio, which includes many affinity cards). There is access to a broad base of low cost funds. There is a big gain in online know-how. Most of all, as system conversions go, this one looks relatively painless as the two share quite a bit of technology.<br />
<br />
Just one problem. The kind of customer that ING has is typically a value-hungry, simplicity-minded, big bank rejector. And among the big banks that ING customers reject, CapOne is high on the list. In fact, in many ways, CapOne is the anti-ING - perceived by many to be a high fee, hard to do business with, even deceptive traditional bank. One look at the ING customer response to the news, as suggested by online comments in response to news announcements, suggests that the difficulty here in conversion will be cultural rather than systemic.<br />
<br />
This is going to create huge opportunities FOR YOU, super-regional, regional, and community banks and credit unions. The latter have already made a lot of hay in the wake of the "death of free checking". <br />
<br />
It's June 2011, do you know which of <b>your</b> customer households is doing business with ING, or fits the ING customer profile (online-savvy savers and fee-averse transactors)? Yes indeed, another reason to lean heavily on a customer-relationship, lifestyle-oriented GIS system.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-3345848081575322662011-06-09T15:55:00.000-07:002011-06-09T15:58:13.891-07:00April Revolving Debt Decline May Obscure Upbeat Long Term Trend<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjosz1UPofpLLnTBZNU-h6gnONs_NOp_Rnoe34XfT5eZITUTZ-CR7Aq2Lm-5tsmfWGhQXvxxsMADm51mUu9lTwktwXWoJWQbB4FBEb_I4KI3VinnZqYNxPehrzTBtg4y3EbtP2GZ9S2Rj61/s1600/april+consumer+credit.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="235" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjosz1UPofpLLnTBZNU-h6gnONs_NOp_Rnoe34XfT5eZITUTZ-CR7Aq2Lm-5tsmfWGhQXvxxsMADm51mUu9lTwktwXWoJWQbB4FBEb_I4KI3VinnZqYNxPehrzTBtg4y3EbtP2GZ9S2Rj61/s400/april+consumer+credit.jpg" width="400" /></a></div>On Tuesday, <a href="http://www.federalreserve.gov/releases/g19/Current/">the Fed released data for April</a> showing that revolving credit (largely credit card debt) declined once again, after increasing slightly in March.<br />
<br />
There has been a lot of media attention on this decline, and a lot of misinformation, with many reporting that "consumers are pulling back on credit card spending again." This is because the fact remains, revolving debt dropped for 27 consecutive months from September 2008 to November 2010, and it seems that nobody can wipe that bad taste away. <br />
<br />
<br />
<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhyUJcmhs0g6afEb8qCx5c8qICGih-5wFPNv9Njx1TLJODG84u7U6oudvG38tvS4_jvr4iRzHlQV_28a0IBdFsb0koaG-59PEp3JNopKpagx0-ctOw5T6HlNTgCpaohbii_Ve8RDW6vUiRd/s1600/credcurve.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="265" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhyUJcmhs0g6afEb8qCx5c8qICGih-5wFPNv9Njx1TLJODG84u7U6oudvG38tvS4_jvr4iRzHlQV_28a0IBdFsb0koaG-59PEp3JNopKpagx0-ctOw5T6HlNTgCpaohbii_Ve8RDW6vUiRd/s400/credcurve.jpg" width="400" /></a></div>However, it is also evident that revolving credit expanded in November 2010 and in March 2011, and the April contraction was just -1.4% - not good, but well below the levels of contraction we have been seeing. As illustrated in this chart, the present long term trend looks a whole lot better than anything we've seen since the Great Recession began.<br />
<br />
We believe that as political and economic conditions stabilize, we will see consumer confidence and spending begin to rebound. It is going to take time, though. Consumer spending, which accounts for about 70 percent of economic activity, rose a less-than-forecast 0.4 percent in April, according to Commerce Department statistics released May 27, as increases in fuel costs started to show up everywhere, especially in food prices as well as gas prices.<br />
<br />
It is those fuel price increases -which affect everything that is transported - that remain a threat to stag-flate us. But as we see gas prices relaxing now in June ahead of the peak summer travel months, and <a href="http://www.marketingforecast.com/archives/11627">forecasts for planned consumer travel </a>seem to have been little impacted based on TripAdvisor data (showing 61% of Americans say their travel plans will not be impacted at all by gas prices), we think people are going to travel and spend this summer - perhaps especially because times have been so tough and we all feel like we deserve a little vacation.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-60039289348669380572011-06-08T15:49:00.001-07:002011-06-08T15:49:49.509-07:00Merchants Rejoice as Senate Upholds New Debit Card Rules<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left; margin-right: 1em; text-align: left;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg6cSS7LbpDqUuxkHVqgkdCmOBSRW_7oOKtmDs_2W_Z5Kxlb3shdGx411zVQ6-M2DwVfJ2x97cX7RhAjEYobXiQt2kMgwNd-2y0ShXd3JHg_11sXAnHJHdCoG3qjwneqS-YYRB5V1bMh-U/s1600/npr.jpg" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg6cSS7LbpDqUuxkHVqgkdCmOBSRW_7oOKtmDs_2W_Z5Kxlb3shdGx411zVQ6-M2DwVfJ2x97cX7RhAjEYobXiQt2kMgwNd-2y0ShXd3JHg_11sXAnHJHdCoG3qjwneqS-YYRB5V1bMh-U/s320/npr.jpg" width="286" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Courtesy of National Public Radio, 2011</td></tr>
</tbody></table>Banks will <b>really</b> need to find other ways of earning fee income now. The Senate voted Wednesday to let the rule stand by which the Fed will slice away $12 billion in annual income represented by debit interchange, the fees that merchants pay banks each time a customer swipes a debit card. Senators supporting the financial institutions' efforts to head off the Fed proposal fell six voters short of the 60 needed to prevail, 54-45.<br />
<br />
<br />
Those charges now average 44 cents per transaction. Let's get real. That is well, well above the cost of a debit transaction carrying none of the risk of a credit based one. BUT - the Fed ruling will hold those fees to a maximum of just 12 cents per swipe, and the law takes effect in about a month on July 21. While this might change, it probably won't now.<br />
<br />
Smart banks will realize, and already have, that they need to enter retail financial businesses that earn fees. But most will simply look to place fees on what has been given away for years, and play right into the hands of online, non-traditional players, and non-banks.<br />
<br />
<b>What a good time to dig into your GIS, and determine which of your trade areas have the kind of customers and overall community composition that spells success for financial, college, tax and retirement planning. </b><br />
<br />
When one needs fee income, one emphasizes products and services for which consumers have always paid fees, and gladly. And studies continue to show that consumers still trust their banker more than, say, their stockbroker. Simply ratcheting up NSF and late and other fees and creating new triggers for them simply won't get 'er done. Making new kinds of relationships and stepping up to compete in the new environment, will.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0tag:blogger.com,1999:blog-2568379614718474962.post-14413691981261869882011-05-31T13:42:00.000-07:002011-05-31T13:42:52.039-07:00Banks, Google Have PayPal In Their Sites<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhh-kXh89t57TSRMCeH2SrT8kyjm38RIWRUguNlArZqztj7Ph-KRbqvLPfxqTlR1WyKucDo4E-lwnYtQdFUPYtXnPQX9Ufa7AlcRWkheLRLIh_y4eUwuEzC6795VeL9J23iecD4au0UUOs/s1600/pic_laptop.png" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="221" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhh-kXh89t57TSRMCeH2SrT8kyjm38RIWRUguNlArZqztj7Ph-KRbqvLPfxqTlR1WyKucDo4E-lwnYtQdFUPYtXnPQX9Ufa7AlcRWkheLRLIh_y4eUwuEzC6795VeL9J23iecD4au0UUOs/s320/pic_laptop.png" width="320" /></a></div>Looks like the big three banks, where one-in-three Americans have their checking account, want in to PayPal's gold mine. No kidding.<br />
<br />
<a href="http://clearxchange.com/">Wells Fargo, Bank of America and Chase announced clearXchange</a> last Wednesday, their new joint venture to let customers move money around with just a mobile number or email address.<br />
<br />
We won't see it until next year. Too bad, because this will put fee pressure on PayPal - they'll probably be giving away clearXchange to obtain trial, then charge after it proves its value. Like debit, consumer protections remain far better with a credit card. Tests will be in Arizona, which has always been where they test electronic banking.<br />
<br />
<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiEybDUr3ETL9S8Q7GB9Vt25gW-n8o5quNbhn2z-rWMcJK04c5uM7c4YgdsLqvPtWpyOQcLCJPvexBVEmIM_M_zV0u68yeowhpv_FwPyMpu5OXk1CMveijSAIPf3GhL3GlwUivUwX1PiS4/s1600/googlewallet1x-wide-community.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="227" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiEybDUr3ETL9S8Q7GB9Vt25gW-n8o5quNbhn2z-rWMcJK04c5uM7c4YgdsLqvPtWpyOQcLCJPvexBVEmIM_M_zV0u68yeowhpv_FwPyMpu5OXk1CMveijSAIPf3GhL3GlwUivUwX1PiS4/s320/googlewallet1x-wide-community.jpg" width="320" /></a></div>And last Thursday, <a href="http://googleblog.blogspot.com/2011/05/coming-soon-make-your-phone-your-wallet.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+blogspot%2FMKuf+%28Official+Google+Blog%29&utm_content=Google+Feedfetcher">Google announced their NFC play with partner CitiCorp</a> that will let consumers "tap, pay and save". NFC or Near Field Communications is the short-range wireless technology that lets you wave your NFC enabled phone near a payment terminal in a store or gas station and pay for something. "Google Wallet" will also feature LBS a la Foursquare, so you'll get coupons from partner merchants pushed at you based on location.<br />
<br />
<b>BUT.</b> It will start out being available only on Nexus S 4G by Google, available on Sprint, and will work only with MasterCard PayPass terminals, a fraction of the NFCs deployed. Google will begin initial testing of Google Wallet in New York and San Francisco.<br />
<br />
<b>AND, </b><a href="http://www.bloomberg.com/news/2011-05-26/paypal-sues-google-over-trade-secret-theft-claims.html">PayPal sued Google on Friday</a>, claiming two ex-employees brought trade secrets to Google.<br />
<br />
All of this is a good thing. It will reduce friction in payment systems by reducing costs and fees - especially for person to person payments, where the high cost of wire transfers today is what has made PayPal such a success. And it is interesting that Citi seems more interested in owning traditional bank turf - merchant payment terminals - while the clearXchange banks stake their place in the new firmament, online and mobile payments.Steve Lackowhttp://www.blogger.com/profile/03183184078823967199noreply@blogger.com0